# Cancel a plan, and undo it before it ends > To cancel a SkedX plan, an owner or admin opens Accounts → Billing, presses Manage on the plan, then Cancel. The first screen says what works until the end of the month you paid for, what stops after it (for SkedX Call, calling and its numbers), what stays (nothing is deleted), and the bill after — with a smaller change first: fewer users, a lower plan, or talking to SkedX. An optional reason, then a confirmation with a checkbox that names the loss, then a 6-digit code emailed to the person cancelling (valid 10 minutes, 5 tries, one use; never share it, SkedX never asks for it). The owner on file is told a cancellation was started. Autopay for that plan stops; on one bill with other products, the bill is re-priced without it instead. The plan keeps working until its date, and Undo on Billing takes it back any time before then. A team member who is not an owner or admin sees who can cancel and can ask them. Product: SkedX Accounts · Topic: Plans & billing · Draft — steps not yet re-verified in the live product Cancelling is never a trick: we say what stops and when, ask you twice, check it is you with a code, and leave a way back until the day it ends. ## Step 1: Open Manage on the plan In **Billing**, press **Manage** on the plan. **Cancel** is the last item, in red. Open it directly: https://accounts.skode.ai/billing ## Step 2: Read what stops and what stays The first screen says what works until your date, what stops after it, what stays and the bill after. A smaller change comes first. **Keep** leaves everything as it is; **Continue to cancel** goes on. ## Step 3: Say why, if you like Pick a reason and add a note — a person reads every answer. Or press **Skip**. ## Step 4: Confirm Check the plan and the date, tick the box that says what stops, and press **Send me the code**. ## Step 5: Enter the code Type the 6-digit code from the email — it went to your own email and works for 10 minutes. Didn't get it? Send a new one. Never share it, even with SkedX staff. ## Step 6: Done — and Undo It says the plan is cancelled and works until its date. Changed your mind? **Undo cancellation** takes it back. ## Step 7: Undo from Billing Until the date, the plan shows **Undo** on Billing. If its autopay had stopped, you approve it again once. ## Step 8: If you are not an owner or admin You see the same first screen and **Ask them to cancel**, which sends the owner one message. Only an owner or admin can cancel. ## Common questions ### Am I charged after I cancel? No. The plan works until the end of the month you paid for, and nothing more is charged for it. ### Is anything deleted? No. Your records, recordings, notes and files stay. If you come back, everything is where you left it. ### Who gets the code? The owner or admin who is cancelling, at their own email. The owner on file is told a cancellation was started. ### Can I undo it? Yes, any time before the date it ends: press **Undo** on Billing. If its autopay had stopped, approve it again once. ### What happens to my other products? Nothing. On one bill, the bill is re-priced without the plan you cancelled; the others keep their autopay. ### What about my SkedX Call numbers? They stop working when the plan ends. Keep the plan, or undo before the date, to keep them. Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/ ## Related guides - Buy several SkedX products on one bill: https://skode.ai/help/accounts/plans-and-billing/buy-several-products-on-one-bill/ - Buy a plan or add seats: https://skode.ai/help/accounts/plans-and-billing/buy-a-plan-or-add-seats/ - SkedX Call Intelligence at the Pro price for 12 months, and what happens after: https://skode.ai/help/accounts/plans-and-billing/intelligence-at-the-pro-price/ - Remove a phone number you no longer need: https://skode.ai/help/crm/calling/remove-a-phone-number/ - A plan gift from SkedX: accept it, and what happens after: https://skode.ai/help/crm/calling/a-plan-gift-from-skode/ - Renew a plan whose month has ended: https://skode.ai/help/accounts/plans-and-billing/renew-a-plan-whose-month-ended/ - Your autopay: change the card or UPI, and fix a payment that didn’t go through: https://skode.ai/help/accounts/plans-and-billing/change-the-card-or-upi-on-your-autopay/ Source: https://skode.ai/help/accounts/plans-and-billing/cancel-a-plan/