# Meeting reminders: for the person who booked, and for you

> In SkedX CRM, Calendar settings › Reminders sets the reminders around a meeting booked through your link. The person who booked gets reminder emails before the meeting — one day and one hour by default, up to three, chosen from a week, two days, a day, four hours, two hours, an hour, 30 minutes or 15 minutes — each with the time, the place and a Reschedule link. WhatsApp carries the confirmation and any change (booked, moved, cancelled) when your business has WhatsApp set up in Flow, and each message is taken from your wallet. “Also send reminders on WhatsApp” sends the same reminders on WhatsApp too, to people who ticked WhatsApp (the skode_booking_reminder template must be approved first; an empty wallet skips the WhatsApp reminder, never the email). For you: a reminder before each booked meeting in the CRM and by email (the company default, or 5, 15, 30 minutes or an hour), and “Your day” — one email each morning at the time you choose with that day’s meetings, off until you turn it on. After each meeting you are asked Attended or No-show; your tap goes on the record and to Signal as the meeting’s outcome.

Product: SkedX CRM · Topic: Calendar · Draft — steps not yet re-verified in the live product

Reminders go by email — and, if you choose, on WhatsApp too.

## Step 1: Choose the reminders for the person who booked

In Calendar settings, open **Reminders**. Under the person who booked, each chosen reminder is a chip — tap one to remove it; **Add** picks another, up to three.
Open it directly: https://crm.skode.ai/calendar?settings=reminders

## Step 2: Choose your own

Under **You**, pick when you are reminded before each booked meeting. Turn on **Your day** for one morning email with that day’s meetings, and set its time.

## Step 3: Also send them on WhatsApp

Switch on **Also send reminders on WhatsApp**. Each one is taken from your wallet. Until the reminder message is approved by Meta, it says so and reminders stay on email.

## Common questions

### Which address do reminder emails come from?

From the mailbox the meeting was booked from — book from your Outlook and your guests’ reminders come from that Outlook, even when your company has other mailboxes connected. If that mailbox can’t send email (it is connected for Calendar only, or no longer connected), the reminder comes as “**your name** via SkedX” instead — never from a different mailbox. A meeting booked without a mailbox uses your company’s usual sender.

### Do meetings from my Outlook or Google calendar get reminders?

Only you get one, before a meeting that is still to come. SkedX never emails the guests of a meeting it copied from your calendar — their own calendar already reminds them — and a copied meeting that is over, cancelled or done reminds nobody.

### Can reminders go on WhatsApp?

Yes — switch on **Also send reminders on WhatsApp**. They go to people who ticked WhatsApp when booking, at the same times as the emails, once the skode_booking_reminder message is approved in Flow. Each is taken from your wallet; an empty wallet skips the WhatsApp reminder, never the email.

### Do my reminders change my colleagues’?

No — every person sets their own. The company default is what “Company default” uses.

### How do I see the WhatsApp messages people get?

In **Calendar settings › Reminders**, press **See them** beside “Confirmation and changes”. It shows the three messages — booked, moved and cancelled — as the person reads them, and whether they can go yet: ready, a template still waiting for Meta’s approval (with **Open Flow templates**), or no WhatsApp number yet (with **Connect a number in Flow**). Until they can go, email carries everything.

### What does the confirmation say about reminders?

Exactly what you chose here: “A reminder comes an hour before, by email.” or “Reminders come a day and an hour before, by email.” — and nothing at all when you send none. The booking page says the same.

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## Related guides
- Your calendar: the week, a meeting at a glance, and moving it: https://skode.ai/help/crm/calendar/your-calendar/
- Create a booking link and share it: https://skode.ai/help/crm/calendar/create-a-booking-link/
- Reminders and follow-ups: https://skode.ai/help/crm/profiles/profile-reminders-and-follow-ups/
- Your reminders, in Calendar: see, tick and add them: https://skode.ai/help/crm/calendar/your-reminders-in-calendar/
- Take payment when someone books — into your own payment account: https://skode.ai/help/crm/calendar/take-payment-when-someone-books/
- Choose the messages a booking link sends: confirmation, reminders, follow-up and WhatsApp: https://skode.ai/help/crm/calendar/choose-the-messages-a-booking-link-sends/

Source: https://skode.ai/help/crm/calendar/calendar-reminders/