# Choose the messages a booking link sends: confirmation, reminders, follow-up and WhatsApp

> In SkedX CRM, a booking link’s Messages tab lists every message to the person who booked as a card: Confirmation, Reminders, Cancelled or moved, Follow-up and WhatsApp. Reminders follow Calendar settings, or This link’s own: up to five, each from 5 minutes to 30 days before, by email and/or WhatsApp. Follow-up thanks them after the meeting, never after a No-show. Edit shows the words, Preview and Send a test (to you only). WhatsApp needs SkedX Flow: Get approved sends the booking messages to Meta through Flow; you can change the words with Add a value or choose an approved template, and email covers everything meanwhile. Reschedule and cancel links, where replies go, a cancellation policy, what happens after they book (stay, open WhatsApp, a web page, Add-to-calendar, a note) and Add an automation sit underneath. Every email says Calendar by SkedX in its footer.

Product: SkedX CRM · Topic: Calendar · Draft — steps not yet re-verified in the live product · Updated 2026-11-12

Every message a booking sends, on one tab — when it goes, by which channel, and in which words.

Part of: Create a booking link and share it — /help/crm/calendar/create-a-booking-link/ (its video shows the whole feature)

## Step 1: Open Messages

On a link’s page, open **Messages**. Each message to the person who booked is a card: when it goes and by which channel.
Open it directly: https://crm.skode.ai/calendar?settings=links

## Step 2: Give the link its own reminders

Pick **This link’s own**. Each reminder is a card with its timing and channels — email, WhatsApp or both. **Add a reminder** adds another, up to five, from 5 minutes to 30 days before.

## Step 3: Thank them after

Turn on **Follow-up** to send a thank-you after the meeting, with a link to book again. It never goes to someone marked No-show.

## Step 4: See the words and send a test

**Edit** on a card shows its words. **Preview** shows the email as it will arrive, with a made-up booking; **Send a test** sends it to you only. For WhatsApp, **Change words** or **Choose a template**.

## Step 5: Get WhatsApp approved

WhatsApp needs SkedX Flow and your number in it. An admin presses **Get approved** — Meta usually decides within a day; email covers every message meanwhile. Without Flow, WhatsApp is not offered.

## Step 6: Set replies, links and policy

**Reschedule and cancel** puts those links in every message. **Replies go to** you or another address. **Cancellation policy** is shown on the page and in each email.

## Step 7: Choose what happens after they book

Stay on the page, **Open WhatsApp** or **Go to a web page**. **Add-to-calendar buttons** and a **Note** — where to park, what to bring — show on the confirmation and in its email.

## Step 8: Add an automation

**Add an automation** opens SkedX Automate on **Meeting Scheduled** — for a task, a message to your team or anything else after a booking.

## Common questions

### Do the link’s reminders replace Calendar settings?

Yes, for this link only. Pick Calendar settings again to follow the company’s reminders.

### Does WhatsApp cost anything?

Each WhatsApp message passes through your wallet like any send. Email is included.

### Can I remove “Calendar by SkedX” from the emails?

No — it is in the footer of every booking email and page. The sender’s name stays your company’s.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Create a booking link and share it: https://skode.ai/help/crm/calendar/create-a-booking-link/
- Meeting reminders: for the person who booked, and for you: https://skode.ai/help/crm/calendar/calendar-reminders/
- Give a booking link its own hours, special days, breaks and limits: https://skode.ai/help/crm/calendar/give-a-booking-link-its-own-times/
- Get a WhatsApp template approved: https://skode.ai/help/flow/templates/get-a-whatsapp-template-approved/

Source: https://skode.ai/help/crm/calendar/choose-the-messages-a-booking-link-sends/