# Choose the number you call from

> In SkedX CRM, a company with more than one SkedX Call business number can choose, for each call, which number the person being called sees. In Calls → Dialer the keypad card shows From with the number; Change opens a list of the numbers you may call from, each with its city and how many people answer it ("your line" marks the one you use by default). On a phone the From line under the keypad opens the same list as a sheet. The choice is remembered on that browser and used by every Call button, the record page included. You can call from the numbers you answer (Numbers & plan → Choose who answers); people whose role has Calls → "Call Settings" (admins by default) can call from any of the company's numbers and get a Choose who answers link in the list. With one number there is nothing to choose and From just shows it. A number still being checked by the carrier is not listed.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

Each call goes out from one of your business numbers. Here is how to choose which one.

## Step 1: See which number you call from

Open **Calls -> Dialer**. Above the keypad, **From** shows the number the person you call will see. If you may use more than one number, **Change** is next to it.
Open it directly: https://crm.skode.ai/calls

## Step 2: Choose another number

Press **Change** and pick the number. Each one shows its city and who answers it; **your line** is the one you use by default. Your choice is remembered on this browser for every Call button, including the one on a record. If you may change call settings, **Choose who answers** opens Numbers & plan.

## Step 3: On a phone

In the Dialer, tap the **From** line under the keypad. The same list opens as a sheet; tap a number and it closes.

## Common questions

### A number we bought is not in my list

You can call from the numbers you answer. Ask an admin to add you to that number in Calls -> settings -> **Numbers & plan** -> **Choose who answers**. A number the carrier is still checking appears once it is live.

### There is no Change button

You have one number to call from, so there is nothing to choose. When you are added to another number, Change appears.

### What happens when someone calls the number back?

It rings the people on that number, as set in Numbers & plan — not necessarily you.

### Does my choice change it for my team?

No. It is remembered for you, on this browser. Each person chooses their own.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Put your people on your numbers: who answers, and their phone: https://skode.ai/help/crm/calling/put-your-people-on-your-numbers/
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Work a call list: the rows, calling the next person, and when it runs dry: https://skode.ai/help/crm/calling/work-a-call-list/
- Remove a phone number you no longer need: https://skode.ai/help/crm/calling/remove-a-phone-number/
- Test that calls to your number reach your team: https://skode.ai/help/crm/calling/test-that-calls-reach-you/

Source: https://skode.ai/help/crm/calling/choose-the-number-you-call-from/