# Get your calls answered

> Most unanswered SkedX calls are ended by the caller before the customer’s phone has rung long enough: after you answer your own phone, SkedX dials the customer, and it can take a few seconds before their phone rings. Let it ring for at least 20 seconds. Beyond that: show a verified business name (for example with Truecaller’s verified business caller ID), make sure your number is not marked as spam, use a 140-series number for promotional calls as TRAI requires, and choose how recording starts — many companies let the rep say hello first and ask.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

On a SkedX call your phone rings first; when you answer, SkedX dials the customer. Most calls that go unanswered are ended before the customer’s phone has had time to ring. These five things get more of them picked up.

## Step 1: Let it ring

After you answer, you hear “Connecting you to …”, then their phone ringing. On screen the card says “Ringing … — you’ll be connected”. **Wait at least 20 seconds** before you hang up: on a mobile network the ringing often starts a few seconds after the dial, and people take a moment to find their phone. Hanging up while it rings reaches them as a missed call; the call log shows it as **Cancelled**, with how long it rang.

## Step 2: Show your business name, not just a number

People answer names. A **verified business caller ID** shows your business name, logo and a verified badge on the customer’s screen when you call — Truecaller offers this as a paid service for businesses, directly or through its partners. Register the business number your team calls out on (Calls -> Settings -> Numbers & plan).

## Step 3: Check your number isn’t marked as spam

Search your business number in a caller-ID app such as Truecaller. If it shows as spam or with the wrong name, ask the app to correct it, and **tell Skode support** — we can check the number with the carrier. A number many people mark as spam gets fewer answers everywhere.

## Step 4: Use the right number for the call

In India the kind of call decides the number (TRAI):

- **Promotional calls** must come from a **140-series** number through a registered telemarketer. People on the Do Not Disturb register can block them.
- **Service and follow-up calls** — replying to an enquiry, a booking, an existing customer — go out on your regular business number.
- **1600-series** numbers are for banks, financial firms and government, for service and transaction calls.

## Step 5: Choose how recording starts

An automatic notice as the customer answers makes some people hang up. In Calls -> Settings -> Recording & consent you choose how recording works: **the rep asks** (they say hello first; the notice plays when they press Record), a notice as they answer, a notice with “press 1”, or no notice where you have their consent another way. Which is right is your company’s decision.
Open it directly: https://crm.skode.ai/calls/settings

## Useful links
- TRAI on the 140 and 1600 number series: https://www.dtnext.in/news/business/phone-calls-from-1600-number-series-cannot-be-blocked-dnd-app-can-block-calls-from-140-series-trai

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Call, email or WhatsApp someone from the list: https://skode.ai/help/crm/profiles/call-email-or-whatsapp-from-the-list/
- Put your people on your numbers: who answers, and their phone: https://skode.ai/help/crm/calling/put-your-people-on-your-numbers/
- Read your calls list: incoming, outgoing, missed, not answered: https://skode.ai/help/crm/calling/read-your-calls-list/
- The call card: what it shows while you call, and how to close it: https://skode.ai/help/crm/calling/the-call-card-during-a-call/
- Notes, reminders and follow-ups from a call: https://skode.ai/help/crm/calling/notes-and-follow-ups-from-a-call/

Source: https://skode.ai/help/crm/calling/get-your-calls-answered/