# Put your people on your numbers: who answers, and their phone

> In SkedX CRM, each SkedX Call business number rings the people put on it. The last step of setting up SkedX Call (Set up your lines), and Calls → settings → Numbers & plan, show each number with Choose who answers. It lists everyone in Settings › Users. Tick a person; if they have no phone yet, add it on their row: the country chip shows +91 (India is the only country SkedX Call rings for now; others show as coming later) and the number can be typed or pasted with or without +91, 0091, a leading 0, spaces, dashes or brackets — the line under the box says what was left out. A number from another country is named and not accepted (the chip lists the others under Not yet, coming later), and too many digits are pointed out, never cut off. Save & ring once rings that phone so you know it reaches them; calls to the number then ring them first.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

A business number rings the people on it. Here is how to put someone on a number and give it their own phone.

## Step 1: Choose who answers a number

On the last step of setting up SkedX Call — **Set up your lines** — or in Calls -> settings -> **Numbers & plan**, find the number and press **Choose who answers**. The list shows everyone in Settings › Users, whether or not they have a phone yet.
Open it directly: https://crm.skode.ai/calls/plans

## Step 2: Add their phone — paste it any way

Tick the person. If they have no phone yet, **Their own phone** opens under their name: the country chip shows India’s flag and +91, and you type or paste the number with or without +91, 0091, a leading 0, spaces or dashes — the line under the box says what was left out. Then **Save & ring once** saves it and rings that phone once, so you know calls reach them.

## Step 3: Other countries

SkedX Call rings Indian numbers only for now. Open the chip: India is under **Calls ring**, and the other countries are listed under **Not yet** as “coming later” — they cannot be picked yet. If you paste a number with another country’s code, the line under the box names the country and Save stays off: it is never cut down into a different Indian number.

## Common questions

### The person I want is not in the list

The list is everyone in **Settings › Users**. Invite them there first; they appear here straight away.

### Where is my own row?

At the top, marked **You**. Add your own phone there — **add my phone** — so calls ring you.

### It asks “Is this Riya’s phone?” when I save a phone

You typed a phone into someone else’s row. If it is theirs, press **Yes, it’s Riya’s — save & ring once**. If it is yours, press **It’s mine — put it on my row** and it moves to your row. One phone belongs to one person: a phone already saved for someone else is refused by name.

### Why can I only choose India?

SkedX Call rings Indian numbers today. Other countries are listed as **coming later** so you can see they are on the way; they cannot be picked yet.

### I typed 11 digits by mistake

The box keeps all of them and says “11 digits — an Indian mobile is 10 after +91”. Fix the number; nothing is trimmed for you, so a wrong number is never saved.

### A number says “picked · not paid for yet” — why can’t I choose who answers?

Picking a number doesn’t keep it: until it’s paid for, someone else can take it, and nobody can be put on it. Press **Pay in accounts ↗** on that number — it’s there on the setup page, on **Numbers & plan** and on the Calls page — pay in the accounts tab that opens, and come back: the number goes live within a few minutes and **Choose who answers** appears.

### Nobody is on a number yet — what happens to calls?

Until someone is on it, calls to that number ring your admin and land in the missed-calls queue.

### “Ring it once” says calling is paused on our side

The test ring uses the same line a real call does, so when calling is paused on SkedX’s side the test stops too. Nothing is wrong with the phone you added. Choose **Contact support** under the message to chat with us; once we have it going, press **Ring it once** again. If you connected your own calling account, the message says to top it up there instead.

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## Related guides
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Get your calls answered: https://skode.ai/help/crm/calling/get-your-calls-answered/
- A plan gift from SkedX: accept it, and what happens after: https://skode.ai/help/crm/calling/a-plan-gift-from-skode/
- Choose the number you call from: https://skode.ai/help/crm/calling/choose-the-number-you-call-from/
- Remove a phone number you no longer need: https://skode.ai/help/crm/calling/remove-a-phone-number/
- Test that calls to your number reach your team: https://skode.ai/help/crm/calling/test-that-calls-reach-you/

Source: https://skode.ai/help/crm/calling/put-your-people-on-your-numbers/