# Read a call’s transcript: who said what

> In SkedX CRM, an answered SkedX Call of 15 seconds or more is turned into text by itself on the Pro and Intelligence plans. While it is being written, the call's row in the record's activity says Transcribing…; about a minute after the call it opens under the call on its own. Each turn of the conversation is on its own line with the speaker's first name — your teammate on the call in blue, the person on the record in black — because each side of the call is recorded separately. Hide transcript folds it away and Transcript brings it back. The same transcript is saved as a note on the record, written by the teammate on the call; it starts with "Call transcript", the direction, the length and the time, and is listed under the Notes filter (in All it is not shown twice). On the Calls page the transcript opens under the call's recording by itself; a long call scrolls in its own box with a down arrow, and Transcript ▾ folds it. Transcripts are always written in English, whatever language is spoken; a translated call says "Spoken in … · shown in English". A caller nobody has named yet is "Caller". Calls under 15 seconds are not transcribed. Admins can turn transcripts off in Calls → settings → Transcription & AI.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

A call you can read back, line by line, with who said each thing — on the record, as a note, and on the Calls page.

## Step 1: Wait about a minute after the call

When an answered call of 15 seconds or more ends, its row in the record’s activity says **Transcribing…** while the words are written. You don’t need to reload — the transcript opens by itself when it is ready, usually within a minute.

## Step 2: Read who said what

The conversation opens under the call, one turn per line, each with the speaker’s first name: your teammate on the call in blue, the person on the record in black. **Hide transcript** folds it away; **Transcript** brings it back.

## Step 3: Find it as a note on the record

The transcript is also saved as a note, written by the teammate on the call, so it stays with the record. Press **Notes**: the note starts with **Call transcript**, then the direction, length and time, and the conversation follows. Under **All** it is not shown twice — the call row already shows it.

## Step 4: Read it on the Calls page

On **Calls**, pick the call. Its transcript opens under the recording by itself, named; **Transcript ▾** folds it away and opens it again. A long call scrolls in its box — the down arrow shows the next part and goes when you reach the end. **How this works** opens this guide.
Open it directly: https://crm.skode.ai/calls

## Common questions

### Why does an older call have no names?

It was turned into text before your company’s transcripts named each speaker, so it shows the words as one block. Names need each side of the call recorded on its own, which starts from the day they are switched on — an older recording can’t be split.

### Why wasn’t a call transcribed?

Calls under 15 seconds, and calls nobody answered, are not transcribed — the call says Not transcribed — the call was under 15 seconds. Transcripts also come only with SkedX Call Pro and Intelligence; Essentials records calls without them.

### The call was in Hindi or Malayalam

Transcripts are always written in English, whatever language is spoken. A translated call says Spoken in Malayalam · shown in English above the conversation.

### It says Caller instead of a name

The person isn’t named on the record yet — an incoming caller nobody has named is Caller, an outgoing one Customer. Add their name to the record and the next call’s transcript uses it.

### What happens to transcripts if we change plan?

They stay readable. A plan decides what is made for new calls, never what you can read: on Essentials new calls are recorded but not transcribed.

### Can we turn transcripts off?

An admin can: Calls -> settings -> **Transcription & AI** -> **Turn calls into text**. Off means no new transcripts — and no AI notes, which read them. Recordings are still kept.

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## Related guides
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Read your calls list: incoming, outgoing, missed, not answered: https://skode.ai/help/crm/calling/read-your-calls-list/
- Notes, reminders and follow-ups from a call: https://skode.ai/help/crm/calling/notes-and-follow-ups-from-a-call/
- SkedX Call Intelligence at the Pro price for 12 months, and what happens after: https://skode.ai/help/accounts/plans-and-billing/intelligence-at-the-pro-price/
- A plan gift from SkedX: accept it, and what happens after: https://skode.ai/help/crm/calling/a-plan-gift-from-skode/
- The Activity log on a record: read it, search it, write in it: https://skode.ai/help/crm/profiles/use-the-activity-log-on-a-record/

Source: https://skode.ai/help/crm/calling/read-a-call-transcript/