# Read your calls list: incoming, outgoing, missed, not answered

> In SkedX CRM, Calls → Recents shows one icon per call: a green handset with an arrow in for an incoming call that was answered, a blue handset with an arrow out for an outgoing call that was answered, a red handset with a cross for a missed call (the only red one), and a grey handset for an outgoing call that did not connect. Under the time the row says the kind and the length ("Outgoing · 4:12") or why it did not connect (No answer, Busy, Cancelled, Failed). The icon is about the call itself, never about where the person came from — an app logo (WhatsApp) appears only when the call happened inside that app. On a call's page, History with the person lists every call on two lines: who called whom and the day, then who took it, the result and the length. A call whose result is "No decision yet" has Decide, which opens your company's own outcome list; a missed call has Call back.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

Every call shows which way it went. Here is how to read the list, and how to settle an older call from its history.

## Step 1: The icon on each call

Open **Calls**. On each row the small badge on the person's photo is the call: **incoming** in green, **outgoing** in blue, **missed** in red — the only red one — or **not answered** in grey. It is never the app the person first wrote to you on.
Open it directly: https://crm.skode.ai/calls

## Step 2: What the line under the time says

Under the time, the row says the kind and the length — **Outgoing · 4:12** — or, for a call that did not connect, why: **No answer**, **Busy**, **Cancelled** or **Failed**.

## Step 3: Settle an older call from its history

Open a call. **History with the person** lists every call on two lines: who called whom and the day, then who took it, the result and the length. A call still on **No decision yet** has **Decide ▾**: pick the outcome from your company's own list and it is saved on that call. A missed call has **Call back**.

## Step 4: Listen to the recording — faster if you like

Open a call. Under **Recording**, press play. The pill beside the length sets the speed: tap it for **1.5×**, again for **2×**, once more for **1×**. It turns blue whenever it is not 1×, the length beside it stays the real length of the call, every part of a call in two parts plays at the same speed, and the speed stays for the next recording you play on this device. The call’s transcript opens under the recording by itself.
Open it directly: https://crm.skode.ai/calls

## Step 5: On a phone

Open a call on your phone: the sheet lists the two calls before it, each with its icon and what happened — **Missed**, **No answer** or the outcome. A call still on No decision yet has **Decide ▸**, which opens the full history to pick it; a missed call has **Call back**. **see all ▸** opens every call with the person.

## Common questions

### Can I play a call recording faster?

Yes. Beside the recording’s length is a pill that says 1×. Tap it for 1.5×, again for 2×, and once more to go back to 1×. Your choice stays for the next recording you play on the same device.

### A person came from Instagram — why is there no Instagram logo on the call?

Because the call was a phone call. The badge shows the call, not where the person came from. Where they came from is on their record and on the call's page.

### Why is only the missed call red?

Red means something is owed: someone called and nobody answered. An outgoing call they did not pick up is grey, with the reason under the time.

### Why don’t I see Decide on an older call?

Decide appears only when your company has call outcomes set up (Calls -> settings). Without a list there is nothing to pick, so the link stays away.

### Can I change an outcome I picked?

Yes — open the call and pick another from the outcome list. The latest pick is the one on the call.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Get your calls answered: https://skode.ai/help/crm/calling/get-your-calls-answered/
- The call card: what it shows while you call, and how to close it: https://skode.ai/help/crm/calling/the-call-card-during-a-call/
- Notes, reminders and follow-ups from a call: https://skode.ai/help/crm/calling/notes-and-follow-ups-from-a-call/
- Call, email or WhatsApp someone from the list: https://skode.ai/help/crm/profiles/call-email-or-whatsapp-from-the-list/
- Work a call list: the rows, calling the next person, and when it runs dry: https://skode.ai/help/crm/calling/work-a-call-list/
- Read a call’s transcript: who said what: https://skode.ai/help/crm/calling/read-a-call-transcript/

Source: https://skode.ai/help/crm/calling/read-your-calls-list/