# Remove a phone number you no longer need

> In SkedX CRM, a SkedX Call business number you rent can be removed from Calls → settings → Numbers & plan. Each number shows when it was last used ("Last call out … · last call in …"); a number nobody has used for 30 days says so. People whose role has Calls → "Call Settings" (admins by default) see a ⋯ button on each rented number with Copy the number and Remove this number. Removing takes two confirmations. Step 1 says what will happen: calls to the number stop, it goes back to the carrier for good and cannot be recovered, and there is no charge for it from your next renewal (the month already paid is not refunded). If someone would be left on no number, it names them and offers to put them on another number first; the company's last number gets its own warning. Tick "I understand", then Email me a code. Step 2: type the 6-digit code emailed to you (it works once, for 10 minutes; five wrong tries and you need a new one). SkedX releases the number at the carrier first; if the carrier does not answer, nothing changes and you can try again. Then everyone comes off the number, calls stop going out as it, the plan drops it from the next renewal, and owners and admins get a notice.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

A number you no longer use still costs money every month. Here is how to give it back — safely, with two checks.

## Step 1: Find the number and its ⋯

Open Calls -> settings -> **Numbers & plan**. Each number says when it was last used — a number nobody calls from stands out. Press **⋯** on the number, then **Remove this number**. Only people allowed to change Call settings see the ⋯.
Open it directly: https://crm.skode.ai/calls

## Step 2: Read what will happen

Step 1 of 2 says what removing does: calls to it stop, it goes back to the carrier for good, and there is no charge for it from your next renewal — this month is already paid and isn’t refunded. If someone would be left on no number, it names them and offers to put them on another number first. Tick **I understand this number can’t be recovered**, then press **Email me a code**.

## Step 3: Enter the code we email you

We email a 6-digit code to you — the person removing the number. Type or paste it; it works once, for 10 minutes. Press **Remove**. If you get it wrong five times, or it expires, send a new code from the same place.

## Step 4: It is removed

Numbers & plan says the number is removed and when the charge stops. Everyone who was on it is taken off, calls no longer go out as it, and your company’s owners and admins get a short notice.

## Common questions

### Do I get money back for this month?

No. The carrier charges for the whole month, so the month you already paid isn’t refunded. From your next renewal you pay for one number fewer.

### Can I get the number back later?

No. It goes back to the carrier and someone else can rent it. If you might need it again, keep it.

### Can I remove our last number?

Yes, with a warning: after it, nobody in your company can make or take SkedX calls until you get another number.

### I didn’t get the code

It goes to the email of the person removing the number. Check spam, then press **Send a new code**. You can ask for five codes an hour.

### It says our carrier didn’t answer

Nothing was changed and nothing was charged — the number is still yours. Press **Try again** in a minute; the same code still works until it expires.

### I don’t see the ⋯ button

Only people whose role has Calls -> “Call Settings” (admins by default) can remove a number. A number from your own carrier account has no ⋯ — it isn’t billed by SkedX.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Put your people on your numbers: who answers, and their phone: https://skode.ai/help/crm/calling/put-your-people-on-your-numbers/
- Choose the number you call from: https://skode.ai/help/crm/calling/choose-the-number-you-call-from/
- Test that calls to your number reach your team: https://skode.ai/help/crm/calling/test-that-calls-reach-you/
- Cancel a plan, and undo it before it ends: https://skode.ai/help/accounts/plans-and-billing/cancel-a-plan/

Source: https://skode.ai/help/crm/calling/remove-a-phone-number/