# Test that calls to your number reach your team

> In SkedX CRM, Calls → settings → Numbers & plan shows "No call has reached this number yet" on a SkedX Call number that has been live for two days without an incoming call. Test an incoming call (on that notice, or in the number's ⋯ menu) asks which number your customers dial: the SkedX number itself, or another number they dial today such as an old or published number. SkedX then calls that number from a SkedX test number, so the call travels the same road a customer's call takes, and shows each step: calling, reached SkedX, ringing the person, answered. It ends one of three ways: it never reached SkedX (the old number is not forwarded — forward it to your SkedX number, then test again), it reached SkedX but nobody answered (check the phone of the person on the number), or it works. A test call is not saved as a lead or a missed call. Only people whose role has Calls → "Call Settings" can run a test; SkedX pays for it.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

A number can look set up and still never ring: here is how to prove calls to it reach your team.

## Step 1: See whether calls reach the number

Open Calls -> settings -> **Numbers & plan**. A number that has been live for two days with no incoming call says **No call has reached this number yet**. Press **Test an incoming call** — it is also in the number’s ⋯ menu.
Open it directly: https://crm.skode.ai/calls

## Step 2: Choose the number your customers dial

Pick the number your customers actually dial: the SkedX number itself, or **another number they dial today** — an old or published number, which proves it is forwarded to SkedX. Then press **Call it now**. It rings the people on the number; whoever answers hears that it is a test.

## Step 3: Watch the call travel

Each step shows as it happens: calling the number, reaching SkedX, ringing the person on it, answered. You can close the window — the result stays on the number.

## Step 4: If it never reaches SkedX

The number your customers dial still goes to your old provider. Ask that provider to forward it to your SkedX number (Copy puts it on your clipboard), or print your SkedX number on your website and ads instead. Then press **Test again after forwarding**.

## Common questions

### Is a test call saved anywhere?

Only its result, on the number’s row. It is not a lead, not a missed call and not in your Calls list.

### Does it cost me anything?

No. SkedX pays for test calls. You can run five an hour.

### It reached SkedX but nobody answered

The number works. Check that the phone saved for the person on it is right and switched on — in **Who is on this number?**, press **change** on their row — then test again.

### How is this different from “Ring it once”?

“Ring it once” only checks a person’s own phone. This test calls your number the way a customer would, so it also proves the number reaches SkedX and is forwarded.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Remove a phone number you no longer need: https://skode.ai/help/crm/calling/remove-a-phone-number/
- Put your people on your numbers: who answers, and their phone: https://skode.ai/help/crm/calling/put-your-people-on-your-numbers/
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Choose the number you call from: https://skode.ai/help/crm/calling/choose-the-number-you-call-from/

Source: https://skode.ai/help/crm/calling/test-that-calls-reach-you/