# The call card: what it shows while you call, and how to close it > During a SkedX Call a small card (the island) sits at the top centre of the CRM, under the header: the person, a coloured dot for where the call is, and the timer. Click it to open the full card; click again, press Esc, or leave it for 12 seconds and it folds back. It opens by itself when you are needed: your phone is ringing, a missed call, a second caller, and after the call to log it. Amber means your own phone is ringing — pick it up to start the call; the computer plays a soft ring (40% volume) only until you pick up, then goes silent and the card says Call started. Blue means SkedX is now ringing the other person; green means connected. The card always states the recording: Recording with the time, Not recording with the reason, or Recording paused. Every state has a close (✕): during a call it hides the card into the island and the call carries on. If the carrier goes quiet for a minute the card checks the call log and closes with what really happened. Shortcuts: Esc hide · N note · O open lead · T transfer · R reminder · Enter save. On a phone the card is a bottom sheet with a green bar at the top when hidden. Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product A call on your screen is a small card at the top. Here is what it shows at each step, and how to hide or close it. ## Step 1: The island When a call starts, a small card sits at the top centre: the person, a coloured dot and the timer. Rest the mouse on it for half a second to see one line — where the call is and the recording — without opening anything. Click it to open the full card; click again or press **Esc** to fold it back. It folds by itself after 12 seconds. On a call list it stays small and shows your place — **13 of 50** — because the list already shows the rest. ## Step 2: Your phone is ringing Every SkedX Call is answered on your own phone. Amber means it is ringing now: **pick it up to start the call**. The computer plays a soft ring at 40% volume until you do. **Cancel call** stops everything. If a phone does not answer, the card says whose — **You didn’t pick up**, or **No answer** / **Busy** with how long it rang — and offers **Try again**, **Call later…** (a reminder) and **Close**. ## Step 3: Call started, then connected When you pick up, the ring stops and the card turns blue: **Call started** — SkedX is ringing the other person; you hear it on your phone. Green means connected, and the timer runs. ## Step 4: The recording line The card always says what is happening to the recording: **Recording** with the time, **Not recording** with the reason and a link to the setting, or **Recording paused** with how much is saved. ## Step 5: When someone calls you Your phone rings and the card shows who it is and why it rang you — **Pick up your phone**, with **Open lead** (O). If a teammate answers first, the card says so and closes by itself after 3 seconds. If nobody answers, it becomes a red **Missed call** card with how long it rang, **Call back** and **Close**. ## Step 6: Hide or close the card Every state has **✕**. During a call it hides the card into the island — the call carries on. After a call, ✕ closes the card; if you typed something it asks once whether to keep it as a draft. If the carrier goes quiet for a minute, the card says **Checking the call…** and closes with what really happened — it never stays stuck. ## Step 7: On a phone The card is a sheet at the bottom of the screen. Swipe it down to hide it; a green bar at the top shows the timer and the recording dot. Tap the bar to bring the sheet back. ## Common questions ### Cancel call did nothing once they answered Cancel works only before the call connects — while your phone or theirs is ringing. Once you are talking, hang up on your phone; the card closes by itself. ### The card did not go away after my call Press ✕ — it closes in every state. If the carrier has not confirmed the call ended, the card checks the call log itself after a minute and closes with the real result. ### Why does the ringing stop when I pick up? The computer rings only to tell you your own phone is ringing. Once you pick up, everything you need to hear is on the phone, so the computer goes silent and the card says Call started. ### How do I turn the sound off? The sound switch is on the card and in Calls -> settings. It is per person. Your phone still rings either way. ### Can I answer the call on the computer? Not for calls on Indian numbers — they are answered on your phone; the card tells you what is happening. Calls inside WhatsApp are a separate feature. ### Why does the card show the full phone number? Under the name the card shows the company and the number, as your role may see it. If your role hides phone numbers on records, the card shows the masked number too. Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/ ## Related guides - How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/ - Read your calls list: incoming, outgoing, missed, not answered: https://skode.ai/help/crm/calling/read-your-calls-list/ - Notes, reminders and follow-ups from a call: https://skode.ai/help/crm/calling/notes-and-follow-ups-from-a-call/ - Work a call list: the rows, calling the next person, and when it runs dry: https://skode.ai/help/crm/calling/work-a-call-list/ - Get your calls answered: https://skode.ai/help/crm/calling/get-your-calls-answered/ - Talk to a teammate first, then hand the caller over: https://skode.ai/help/crm/calling/talk-to-a-teammate-before-you-transfer/ Source: https://skode.ai/help/crm/calling/the-call-card-during-a-call/