# Work a call list: the rows, calling the next person, and when it runs dry

> In SkedX CRM a call list is a set of people to call in order. Start one from Calls → Dialer (the list card → Next call) or from a list in Call lists. The Calls page then shows the list as rows in calling order: done rows carry what happened — Busy · again at 3 PM, No answer · tomorrow, Not reachable · removed, or the outcome you picked (Interested, Not interested, Call back · tomorrow 10 AM) — the row being called now is marked Calling now with the timer, and the rest wait. With "Call the next person by itself" on (the switch at the top, on by default, remembered per person), the next person is called 5 seconds after each result, with Stop on that row; off, each row waits for Call next. Pause list holds everything and keeps your place. When the list runs dry before it is finished (people outside their calling hours, on do-not-contact, over the attempt cap, or taken by a colleague) the reasons sit where the next row would be, with when the next person frees up and Remind me at that time.

Product: SkedX CRM · Topic: Calling · Draft — steps not yet re-verified in the live product

A list of people to call, worked from one screen: each row shows what happened, and the next person is called for you.

## Step 1: Start the list

Open **Calls -> Dialer**. The list card names your list and how many are left; **Next call ->** starts it. The Calls page switches to the list.
Open it directly: https://crm.skode.ai/calls

## Step 2: Read the rows

Rows are in calling order. Done rows say what happened: **Busy · again at 3 PM**, **No answer · tomorrow**, **Not reachable · removed**, or the outcome you picked. The row being called now says **Calling now** with the timer. The rest wait and say **up next**; if you tried someone before, that sits under their name — **no answer yesterday**.

## Step 3: After each call

Carrier results fill in by themselves. When someone answered, the outcome chips appear on that row — one tap — and the line under them says what the list's rule does next: "Call back later -> back on this list tomorrow 10 AM".

## Step 4: Calling the next person

With **Call the next person by itself** on, the next row says **Calling in 5…** with **Stop**. Off, each row waits for **Call next**. **Pause list** holds everything and keeps your place. The switch is remembered for you.

## Step 5: When the list runs dry

If nobody can be called right now — outside their calling hours, do-not-contact, over the attempt cap, or taken by a colleague — the reasons sit where the next row would be, with when the next person frees up and **Remind me at that time**.

## Common questions

### Does the list dial two people at once?

No. One person at a time, 5 seconds after each result, and you can stop it on the row. Nothing is dialled ahead of you.

### Someone on the list was skipped — why?

The list never calls a person outside their calling hours, on do-not-contact, over the attempt cap, or already taken by a colleague. The dry-list block names each reason and the count.

### What do "again at 3 PM" and "tomorrow" come from?

The list's own retry rules — set when the list is made (for example No answer -> tomorrow, Busy -> in 3 hours). The row shows what the rule did.

### I turned auto-next off — is that for my team too?

No. It is remembered for you only; each person chooses their own.

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## Related guides
- The call card: what it shows while you call, and how to close it: https://skode.ai/help/crm/calling/the-call-card-during-a-call/
- Notes, reminders and follow-ups from a call: https://skode.ai/help/crm/calling/notes-and-follow-ups-from-a-call/
- Read your calls list: incoming, outgoing, missed, not answered: https://skode.ai/help/crm/calling/read-your-calls-list/
- Choose the number you call from: https://skode.ai/help/crm/calling/choose-the-number-you-call-from/
- How SkedX Call works — and how many numbers you need: https://skode.ai/help/crm/calling/how-skode-call-works/
- Put a stage’s enquiries on a call list, or assign them, in one click: https://skode.ai/help/crm/profiles/put-a-stages-enquiries-on-a-call-list-or-assign-them/

Source: https://skode.ai/help/crm/calling/work-a-call-list/