# Find out why a website form sent no enquiry

> To find out why a website form did not create an enquiry in SkedX CRM: open Settings → Integrations → Website forms and click Activity, then Problems. Every send a website form makes is a line with its reason and one next step. "Sent with no email or phone" means nobody could be identified: See what they typed shows the answers, read from SkedX Signal (kept 60 days, never stored in the CRM) — random letters usually mean a test. "Sent while this form was switched off" offers Turn it back on. "Sent from a form that isn’t connected yet" offers Connect this form. "Not sent" counts people who typed and left without sending (sites that record partial fills), one line per form per day. "Not added yet" means the CRM could not add them straight away and is trying again, up to 6 times over about an hour; after that the line offers Try again now. People who signed up on your website with no form are lines too, and count in Enquiries created. A connected form that people keep starting and nobody sends (5 starts, no send for 7 days) says so on its card with Open it on your website and Email it to my developer, and owners and admins get one notification; a common cause is a security check whose script never loads.

Product: SkedX CRM · Topic: Integrations · Draft — steps not yet re-verified in the live product

Someone says they filled in your website form, but there is no enquiry. Every send a form makes is in **Activity**, with the reason it didn’t become an enquiry and one thing to do next. You need the **Manage integrations** permission.

## Step 1: Open Activity

Go to **Settings -> Integrations -> Website forms** and click **Activity** on the page, or on one form. People who signed up on your website count in **Enquiries created** too, and the box says how many.
Open it directly: https://crm.skode.ai/settings/integrations/website-forms

## Step 2: Show only the problems

Click **Problems**. Each line says why it didn’t become an enquiry and offers one next step. A line that says **Not added yet** is our move: the CRM is trying again by itself, up to 6 times over about an hour, and the line says when the next try is.

## Step 3: See what they typed

**Sent with no email or phone** means nobody could be identified, so there was no one to add. Click **See what they typed**: the answers open in the line, read from SkedX Signal and never stored in the CRM. Random letters usually mean someone was testing the form. **Hide what they typed** closes it.

## Step 4: Do the line’s next step

A send while the form was switched off offers **Turn it back on**. A send from a form that isn’t connected yet offers **Connect this form**, which opens the same popup as the page and can bring in the people already waiting. A send the CRM gave up on after 6 tries offers **Try again now**.

## Step 5: When nobody can send the form

If people keep starting a connected form and nobody sends it (5 starts, no send for 7 days), its card says so and shows a warning. In the warning, click **Open it on your website** to try it yourself, or **Email it to my developer**. A common cause is a security check, such as a captcha, whose script never loads, so the button stays greyed out. Owners and admins also get one notification, **A website form may not be sending**.

## Common questions

### My landing page’s form never shows here. Why?

The page may not have Signal’s script, or its form may send its answers to another system such as Zoho CRM. Click Check a page on Website forms and paste the page’s address — it says which, and the fix.

### Someone says they sent the form, but there is no line at all.

Signal may not be on that page, or the form never sent: if people start it and nobody sends it, its card says so. Open the page with **Open it on your website** and try it. A visitor who refused tracking on a site that asks is never recorded.

### How long can I see what someone typed?

SkedX Signal keeps sends it could not link to anyone for 60 days. After that the line says it no longer has them. The CRM never stores what they typed.

### What does Not sent mean?

Someone typed into the form and left without sending it. It is one line per form per day, with how many people did it, and only on websites that record partial fills. It is never counted as received.

### Do I have to do anything when a line says Not added yet?

No. The CRM is trying again by itself, up to 6 times over about an hour. If it still can’t add them, the line offers **Try again now**.

### Why do sign-ups show here?

Someone who signs up or signs in on your website becomes known without filling a form, and becomes an enquiry. Their line says **from signing up on your website**, and they count in **Enquiries created**.

## Useful links
- Website forms in SkedX: https://crm.skode.ai/settings/integrations/website-forms
- Integration history — Every website-form send, as it arrived: https://crm.skode.ai/settings/integrations/history?provider=signal

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Turn your website forms into enquiries: https://skode.ai/help/crm/integrations/capture-enquiries-from-your-website-forms/
- Put SkedX Signal on your website: https://skode.ai/help/accounts/your-organization/put-skode-signal-on-your-website/
- Lead forms count as goals by themselves: https://skode.ai/help/accounts/your-organization/lead-forms-count-as-goals/
- Check whether SkedX Signal is on a page: https://skode.ai/help/accounts/your-organization/check-whether-signal-is-on-a-page/

Source: https://skode.ai/help/crm/integrations/find-out-why-a-website-form-sent-no-enquiry/