# See what reached Facebook, and send a failed conversion again

> In SkedX CRM, open Settings → Integrations → Meta Conversions API. Each Pixel shows three numbers for the last 14 days: Sent, Failed and Not sent. Open an event to see the five newest people sent for it. Click a number, or Activity, to see one row per person: the conversion event, what Facebook received, when, and the reason in plain words if it did not go. A failed row has Retry, which sends the same event again so Facebook cannot count it twice. Older than 7 days, Facebook no longer accepts it. See what was sent lists the field names that travelled, never their values. People who refused consent appear as a count, never by name.

Product: SkedX CRM · Topic: Integrations · Draft — steps not yet re-verified in the live product

Connecting a Pixel is only half of it. This page shows what actually reached Facebook, what failed, and why anything else did not go, one person at a time, so a wasted ad budget never goes unnoticed.

## Step 1: Open the numbers

In **Settings -> Integrations -> Meta Conversions API**, each Pixel shows **Sent**, **Failed** and **Not sent** for the last 14 days. Click any number to open **Activity** on just those rows.

## Step 2: Read a row

Each row shows the person, the conversion event, what Facebook received and when. **Not sent** rows give the reason: the event was off, it happened before the Pixel was connected, it was older than 7 days, or the person had no email or phone.

## Step 3: Send a failed conversion again

On a **Failed** row, click **Retry**. It goes as the same event, so Facebook cannot count it twice. Over 7 days old, Facebook no longer accepts it and the row says so.

## Step 4: See who was sent for one event

Open an event. **Recently sent** shows the five newest people sent for it, with the amount where the event carries one, whether Facebook confirmed it, and when. **See all** opens Activity on that event.

## Common questions

### Does this show personal data sent to Facebook?

It lists field names only, such as email (hashed). It never shows the values.

### Why do some people show as a number and not a name?

They refused consent. They are counted so the total adds up, but never listed.

### Does Disconnect delete this history?

A disconnected Pixel keeps its history for 90 days, and its access token is erased straight away.

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## Related guides
- Send CRM conversions to Facebook (Meta Conversions API): https://skode.ai/help/crm/integrations/send-crm-conversions-to-facebook/
- Send conversions to more than one Facebook Pixel: https://skode.ai/help/crm/integrations/send-conversions-to-more-than-one-pixel/

Source: https://skode.ai/help/crm/integrations/see-what-reached-facebook/