# Call, email or WhatsApp someone from the list

> On the SkedX CRM Enquiries list, every phone number has a Call button and every email address has an Email button, lined up on the right edge of their columns so they form one straight line down the list. When your workspace has WhatsApp connected in SkedX Flow, a WhatsApp button sits beside Call: it opens that person’s chat in the chat window, or starts one from an approved template. Without WhatsApp connected, only Call shows. The same buttons appear on the board, gallery and list views. On a phone, each row has WhatsApp, Call and Email; a greyed Call or Email opens the enquiry so you can add the missing number or address.

Product: SkedX CRM · Topic: Profiles · Draft — steps not yet re-verified in the live product

You don’t have to open an enquiry to reach someone. The buttons sit right next to the number and the address.

## Step 1: Use the buttons beside each number and address

On the Enquiries list, the buttons ride the right edge of the **Phone** and **Email** columns: WhatsApp and Call beside each number, Email beside each address. Call goes through SkedX Call when you have a number, and your phone otherwise.
Open it directly: https://crm.skode.ai/leads

## Step 2: WhatsApp opens the chat

Click **WhatsApp**. It opens this person’s chat in the chat window; if there is no chat yet, it opens on **Choose a template**, because WhatsApp lets a business start a chat only with an approved template. The button shows only when your workspace has WhatsApp connected in **Skode Flow**.

## Step 3: On a phone

Each row has **WhatsApp**, **Call** and **Email**. If a number or address is missing, its button is greyed — tap it to open the enquiry and add one.

## Common questions

### Why does someone’s photo show in the list?

When a record has a photo, the list shows it in the round avatar; everyone else keeps their initials.

### What are the small logos after a name?

Every channel you have a conversation with that person on — WhatsApp, Instagram, Messenger, SMS, email and any channel added later — newest first, one logo each; click one to open that conversation. It counts chats you started too. A channel without its own logo yet shows the chat bubble with its name. On a computer only; a phone has no room after the name.

### Where did the small letter on the avatar go?

It showed where a person came from (a lead source), not a conversation, so it left the avatar. Where they came from is the Source column; the logos after the name show where they have talked with you.

### I don’t see a WhatsApp button

It shows only when your workspace has WhatsApp connected in SkedX Flow. Connect it there and the button appears on every number.

### Does the WhatsApp button send a message?

No. It opens the chat; you write and send from there.

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## Related guides
- Find a field on a record: https://skode.ai/help/crm/profiles/find-a-field-on-a-record/
- Profiles and your Flow inbox: https://skode.ai/help/crm/profiles/profiles-and-conversations/
- Get your calls answered: https://skode.ai/help/crm/calling/get-your-calls-answered/
- Set up your Inbox in SkedX CRM: channels, who becomes a record, the side panel, templates: https://skode.ai/help/crm/inbox/connect-your-inbox-in-skode-crm/
- Read your calls list: incoming, outgoing, missed, not answered: https://skode.ai/help/crm/calling/read-your-calls-list/
- Send a WhatsApp template to one person from their record: https://skode.ai/help/crm/inbox/send-a-whatsapp-template-from-a-record/

Source: https://skode.ai/help/crm/profiles/call-email-or-whatsapp-from-the-list/