# Remove a drop-down option that records still use

> In SkedX CRM, removing an option from a drop-down (a status, a priority, any single or multi-select) that records still hold asks first, on every module and every profile. The question names how many records carry the value and offers three choices: Move them to another option (the option that followed it is picked for you; + New option… names a new one), Keep the value, hide the option (the records keep saying it and still filter and report on it; nobody can pick it for a new record; it shows struck through in the editor with Un-hide), or Record it first, then move (the old value is written into a text field called Previous status, or Previous <field>, created when needed, filling blanks only, then the records move). The button says what will happen in numbers. Records are never deleted, and every removal is written down in Earlier layouts and on each moved enquiry’s activity.

Product: SkedX CRM · Topic: Profiles · Draft — steps not yet re-verified in the live product

Someone removes “Call back scheduled” from the statuses, and fourteen enquiries still hold it. SkedX asks where they go before anything changes — and nothing is ever deleted.

## Step 1: Remove the option

In **Profile settings -> Statuses**, the **Field Editor**, or a field’s choices in **Edit layout**, click the bin beside the option, then **Remove**. If no record holds it, it goes at once.
Open it directly: https://crm.skode.ai/leads?settings=status

## Step 2: Choose where the records go

SkedX says how many records carry the value and offers three choices: **Move them to another option** — the next option is picked for you, or **+ New option…** names one; **Keep the value, hide the option**; and **Record it first, then move**, which writes the old value into **Previous status** before moving them.

## Step 3: Confirm with the button that says what happens

The button names the numbers and the place — for example **Move 14 to Contacted and remove**. Cancel keeps everything as it was.

## Step 4: Un-hide a kept option any time

A hidden option shows struck through with **Un-hide** — in **Profile settings -> Statuses**, in a field’s choices in **Edit layout**, and in the Field Editor. Un-hiding puts it back in the choices; the records never lost it.

## Common questions

### Where did “Just remove” go?

It said records would show “Not set”, but they kept showing the old word. Its honest form is **Keep the value, hide the option**.

### Is anything deleted?

No. Records are moved, or keep their value; the old value can be written into **Previous status** first.

### Who did it, and when?

Every removal is written down: in **Earlier layouts** (who, when, how many, where they went) and on each moved enquiry’s activity.

### Do saved views that filter on it break?

The question names the saved views that filter on the option, so you can look at them. A hidden option keeps working in filters.

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## Related guides
- Use a field that already exists: https://skode.ai/help/crm/profiles/use-an-existing-field/
- Move a record through its stages: https://skode.ai/help/crm/profiles/move-a-record-through-its-stages/
- Delete a field that holds data — and get it back: https://skode.ai/help/crm/profiles/delete-a-field-that-holds-data/
- Change the statuses of a profile: https://skode.ai/help/crm/profiles/change-the-statuses-of-a-profile/

Source: https://skode.ai/help/crm/profiles/delete-an-option-that-records-use/