# Merge two leads that are the same person

> In SkedX CRM a lead that may be the same person as another shows "Possible duplicate of <name>" beside its name. Click it: "Merge into them…" opens the merge preview — choose which value wins for any field that differs, then Merge; this lead goes into the older one, which keeps its first ad and date. Every chat, note, task, call and deal moves across; the owner is kept (taken from the merged lead when the older one had none); the status is the most recent one your team set. Chats in SkedX Flow follow the kept lead. "Keep both" marks the two as different people and they are never flagged again. To undo, open the merged lead (its old link still works): its banner says it was merged and offers Undo; moved notes and chats stay on the kept lead.

Product: SkedX CRM · Topic: Profiles · Draft — steps not yet re-verified in the live product

Two leads for one person split their history, owner and first ad. Merging puts it back on one record in a minute.

## Step 1: Open the duplicate mark

On the lead, click **Possible duplicate of name** beside the name. Choose **Merge into them…**, or **Keep both** to mark them as different people — they are never flagged again. **Open name** goes to the other lead.
Open it directly: https://crm.skode.ai/leads

## Step 2: Pick what stays, then merge

The merge preview shows every field where the two differ. The **Survivor** column is the lead that is kept — pick the other side for any value you want instead. Then **Merge into name**. This lead goes into the kept one, and you land on it.

## Common questions

### Which lead is kept?

The one the mark names — the older one, so the first ad, first touch and created date stay. The owner and latest status come across when the older one did not have them.

### Can I undo a merge?

Yes. Open the merged lead (its old link still works): its banner says which lead it went into and offers Undo. It comes back as its own lead; notes, chats and tasks that moved stay on the kept lead.

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## Related guides
- Turn chats into records with “Chats as <profile>”: https://skode.ai/help/crm/inbox/turn-chats-into-records-with-chats-as-profile/
- Connect Meta Lead Ads (Facebook and Instagram): https://skode.ai/help/crm/integrations/connect-facebook-lead-ads/
- What is a profile?: https://skode.ai/help/crm/profiles/what-is-a-profile/

Source: https://skode.ai/help/crm/profiles/merge-two-leads-that-are-the-same-person/