# See each enquiry’s next step, and add a follow-up where there is none

> On the Enquiries list in SkedX CRM, the Next step column shows each enquiry’s next open follow-up: what it is and when (for example “Call · 2:00 PM”). One due today reads as today, one past its time is marked past due, a later one is quiet. Where an enquiry has no open follow-up, the cell says “Add a follow-up”: click it to add a task for that enquiry right there, as the t key does. A view whose enquiries have a past-due follow-up shows its count in red in the Views list. Next step can also be shown on cards (Card fields).

Product: SkedX CRM · Topic: Profiles · Draft — steps not yet re-verified in the live product

See at a glance what happens next with every enquiry — and plan the next step where nobody has.

## Step 1: Read the Next step column

The **Next step** column shows each enquiry’s next open follow-up and when it is due. One due today reads as today; one past its time is marked past due.
Open it directly: https://crm.skode.ai/leads

## Step 2: Add a follow-up where there is none

Where nothing is planned, the cell says **Add a follow-up**. Click it to add the task for that enquiry without leaving the list.

## Common questions

### I don’t see the Next step column.

Open Columns in the toolbar and tick Next step.

### Which follow-up does it show?

The next open one — the earliest that is not done yet.

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## Related guides
- Go to the next enquiry without going back to the list: https://skode.ai/help/crm/profiles/go-to-the-next-enquiry/
- Choose the columns a list shows, and their order: https://skode.ai/help/crm/profiles/choose-the-columns-a-list-shows/
- Read the Enquiries page: the numbers, your views and where enquiries came from: https://skode.ai/help/crm/profiles/read-the-enquiries-page/
- The classic Enquiries page is retired: where everything is now: https://skode.ai/help/crm/profiles/try-the-new-enquiries-page/
- See everything that needs you today — My day: https://skode.ai/help/crm/profiles/see-what-needs-you-today-on-a-list/
- Put a stage’s enquiries on a call list, or assign them, in one click: https://skode.ai/help/crm/profiles/put-a-stages-enquiries-on-a-call-list-or-assign-them/
- Choose what each card shows on Enquiries: https://skode.ai/help/crm/profiles/choose-what-each-card-shows/
- See where a deal came from and what happens next: https://skode.ai/help/crm/profiles/see-where-a-deal-came-from-and-what-happens-next/

Source: https://skode.ai/help/crm/profiles/see-each-enquirys-next-step/