# Save what a customer says to their contact

> In the SkedX Flow builder, a Save contact field step writes into the contact: each row is [what data] → [which field]. What data offers a reply to a question before this step, what SkedX already knows (their last message, their WhatsApp name, their WhatsApp number, a new order number), or a value you type; everything else earlier steps give is further down the list. The ad or campaign and today’s date are shown as coming. Which field lists the contact’s fields; + New field… names a new one and adds it to Settings → Contact fields for everyone. + Add a mapping adds a row, so one step can save a name, a phone and an order number together; × removes a row when there are two or more. The card on the canvas reads each row in words: “their WhatsApp name → Customer name”.

Product: SkedX Flow · Topic: Automation · Verified in the live product on 2026-10-24

So that what a customer tells your automation — their name, their address, the pack they chose — is on their contact for your team and for the next message.

## Step 1: Choose what goes where

Add **Contacts -> Save contact field** and open it. Pick **what data** — a reply, what SkedX already knows, or a value you type — then **which field**. **+ Add a mapping** saves more in the same step. **Run up to here** tries it with a real chat.

## Step 2: Save into a new field

In **which field**, pick **+ New field…**, type its name and click **Add field**. It is added to **Settings -> Contact fields** for everyone and picked for this row.

## Common questions

### Can I save only if they answered Yes?

Not on this step yet. Put a branch before it on the reply you want, and the save on that branch.

### Where do I see the saved value?

On the contact (Contacts, or the side panel of the chat), under the field you picked.

### What is a new order number?

A fresh number each time the step runs — the date and that day’s count (261019-001). Later steps read it as the order number.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Build an automation step by step in SkedX Flow: https://skode.ai/help/flow/automation/build-an-automation-step-by-step-in-skode-flow/
- Set up a message step and its buttons: https://skode.ai/help/flow/automation/set-up-a-message-step-and-its-buttons/

Source: https://skode.ai/help/flow/automation/save-what-a-customer-says-to-their-contact/