# Free WhatsApp replies and what each message costs

> In SkedX Flow each connected WhatsApp number gets its first 1,000 replies a month free — a reply is any message that is not a template, sent by a person, the AI or an automation. From reply 1,001 that month, each reply is charged at the country’s reply rate. Templates are charged at their own rate (marketing, utility or authentication) and never use up free replies. Every message in a chat that began from a click-to-WhatsApp ad is free for 72 hours from the first answer, as long as that answer went out within 24 hours. The count starts again on the 1st of each month. To see it, click the wallet in Flow’s top bar: Free WhatsApp replies lists each number, for example “640 of 1,000”, and says “charged” once the free ones are used. Instagram, Messenger, SMS and email are priced as before.

Product: SkedX Flow · Topic: Channels · Draft — steps not yet re-verified in the live product · Updated 2026-11-03

WhatsApp replies are free up to 1,000 a month on each number, and chats from your ads are free for 72 hours. Here is where to see how many you have used, and what is charged after.

## Video (0:50)

Watch: https://skode.ai/help/flow/channels/free-whatsapp-replies-and-what-each-message-costs/ · MP4: https://skode.ai/help/videos/flow/channels/free-whatsapp-replies-and-what-each-message-costs.mp4

- 0:01 Step 1: Open the wallet
- 0:12 Step 2: Read your free replies
- 0:31 Step 3: Chats from your ads are free
- 0:41 Step 4: What is charged after 1,000

Transcript:

Each WhatsApp number in SkedX Flow gets its first 1,000 replies free every month. To see how many you have used, click the wallet in the top bar, beside the bell. Under Free WhatsApp replies, each number shows how many of its 1,000 it has used this month. Once a number reaches 1,000, the line turns orange and says charged. Its next replies this month cost the reply rate. The count starts again on the first of each month. Chats that start when a customer taps your WhatsApp advert are free for 72 hours, if you answer within 24 hours. They do not use up the 1,000. Templates are always charged at their own rate, and never count. Every charge comes from your wallet, and the usage and costs page lists each one.

## Step 1: Open the wallet

In SkedX Flow, click the **wallet** in the top bar, beside the bell. It shows your balance and opens a short summary.
Open it directly: https://flow.skode.ai/inbox

## Step 2: Read your free replies

Under **Free WhatsApp replies**, each number shows how many of its 1,000 free replies it has used this month. Once a number reaches 1,000, the line turns orange and says **charged**: its next replies this month cost the reply rate. The count starts again on the 1st.

## Step 3: Chats from your ads are free

When a customer messages you from a **click-to-WhatsApp ad**, every message in that chat — replies and templates — is free for 72 hours from your first answer, if that answer goes out within 24 hours. These messages do not use up the 1,000. Answer ad chats quickly to keep them free.

## Step 4: What is charged after 1,000

From reply 1,001 on a number, each reply costs the reply rate for the customer’s country. **Templates** are always charged at their own rate — marketing, utility or authentication — and never count toward the 1,000. Every charge comes from your wallet; **View usage & costs** in the wallet lists them.

## Common questions

### Is the 1,000 per number or per workspace?

Per number. A workspace with three WhatsApp numbers gets 1,000 free replies on each, every month.

### Do templates use up my free replies?

No. Templates are charged at their own rate and are not counted. Only replies — messages that are not templates — count.

### Do AI and automation replies count?

Yes. A reply counts the same whether a person, the AI or an automation sent it.

### When does the count start again?

On the 1st of each month. Unused free replies do not carry over.

### Does this change Instagram or Messenger?

No. Instagram, Messenger, SMS and email are priced as before.

## Useful links
- Meta’s WhatsApp pricing — Meta’s rates by country: https://developers.facebook.com/docs/whatsapp/pricing/

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- What is the WhatsApp Business API?: https://skode.ai/help/flow/channels/what-is-the-whatsapp-business-api/
- Connect your WhatsApp number to SkedX Flow: https://skode.ai/help/flow/channels/connect-your-whatsapp-number-to-skode-flow/

Source: https://skode.ai/help/flow/channels/free-whatsapp-replies-and-what-each-message-costs/