# Ask a customer for their delivery address in the chat

> In SkedX Flow, a WhatsApp customer can be asked for their delivery address with WhatsApp’s own address form instead of typing it. In the inbox, the + button beside the reply box has Ask for an address: on a WhatsApp chat it adds the address form above the reply box, the words you type go above its Provide address button, and Send delivers it. Customers on an Indian (+91) number get WhatsApp’s native address form; anyone else gets a request to share their location. With the 24-hour window closed the same item opens Templates; on Instagram, Messenger or web chat it types the question into the reply box instead. The filled-in address appears in the chat as a Delivery address card with Open in Maps, and fills the contact’s blank address fields (delivery address, pincode, city, state, location) — it never overwrites what is already there. An AI model whose purpose includes Order & tickets can send the form itself when a customer is ready to order, and SkedX Automate has an Ask for an address step that waits for the answer. The same + menu item is in the SkedX CRM inbox and the SkedX browser extension.

Product: SkedX Flow · Topic: Inbox · Draft — steps not yet re-verified in the live product

An order stalls when the address comes in pieces over five messages. Send WhatsApp’s address form instead: the customer fills it in once, and the address lands on their contact for whoever delivers.

## Step 1: Open the + menu and pick Ask for an address

In a WhatsApp chat, click **+** beside the reply box and pick **Ask for an address**. It says **WhatsApp form**; with the 24-hour window closed it says **by template** and opens Templates, and on another channel it says **as a message** and types the question for you.
Open it directly: https://flow.skode.ai/inbox

## Step 2: Write the words above the button and send

The **Address form** waits above the reply box. What you type goes above its **Provide address** button — or leave “Please share your delivery address.” Press **Send**.

## Step 3: See the address arrive

The form you sent shows its button. When the customer fills it in, a **Delivery address** card appears with every line, their name and number, and **Open in Maps**.

## Step 4: Let an AI model or an automation ask

An AI model whose purpose includes **Order & tickets** gets **Ask for an address** among its skills and sends the form when a customer is ready to order. In [an automation](https://skode.ai/help/flow/automation/build-an-automation-in-skode-flow/), add the **Ask for an address** step; it waits for the answer, then the next step runs.

## Common questions

### Where does the address go?

Onto the customer’s contact in SkedX Flow: delivery address, pincode, city and state, and their location if it was empty. A field that already has something is never overwritten.

### Why did my customer get “Send location” instead of a form?

WhatsApp’s address form works for Indian (+91) numbers only. Everyone else is asked to share their location on a map.

### Can I ask on Instagram or Messenger?

Not with a form — those apps have none. The same menu item types the question into the reply box so you can send it as a message.

### Does the address reach SkedX CRM?

No. The CRM shows the conversation, address card included, but only name, email, phone and campaign are copied between products.

## Useful links
- Inbox in SkedX Flow — the + button beside the reply box: https://flow.skode.ai/inbox

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Send products from the inbox: one product or a list, in the chat: https://skode.ai/help/flow/inbox/send-products-from-the-inbox/
- What you see in a Flow conversation: every message as your customer saw it: https://skode.ai/help/flow/inbox/what-you-see-in-a-flow-conversation/
- Your skills: everything SkedX can do in a chat, on one page: https://skode.ai/help/flow/skills/your-skills/

Source: https://skode.ai/help/flow/inbox/ask-a-customer-for-their-delivery-address/