# Your inbox opens instantly and new messages arrive live

> The SkedX Flow inbox keeps your recent chat list and the chats you opened on this device (one day, this browser only; email letters are never kept, only their preview) and keeps them current: after the first load it asks the server only for what changed, and new messages arrive over a live connection within about a second. Chats you opened recently, and the first few unread ones, are loaded before you tap them; tapping a chat starts loading it at once. On a phone the Back button closes the chat and returns to the list exactly where you were. The All, Unread and Unassigned counts are real totals, not just the chats on screen. A "Saved earlier — updating now" line means the list came from this device and Flow is checking for news; Refresh asks again. Everything kept on the device is wiped on sign-out, organisation or workspace switch, or when someone else signs in.

Product: SkedX Flow · Topic: Inbox · Draft — steps not yet re-verified in the live product

The inbox is the screen your team lives in, so it should never make anyone wait. It remembers your chats on this device and keeps them up to date as messages arrive. There is nothing to switch on — this is how it works.

## Step 1: Open the inbox

Click **Inbox** in the left menu (on a phone, **Chats** at the bottom). Your chats are on screen at once. If they were saved on this device earlier, a small **Saved earlier — updating now** line shows for a moment while Flow checks for anything new; **Refresh** asks again.
Open it directly: https://flow.skode.ai/inbox

## Step 2: Open a chat

Tap or click a chat — its name and status show at the top and its messages are there straight away. Chats you opened recently, and the first few unread ones, are already loaded; any other chat starts loading the moment your finger touches it.

## Step 3: Go back to the list

On a phone, use the back arrow at the top of the chat, swipe back, or your phone’s own **Back** button. The list is exactly where you left it, scrolled to the same place; nothing reloads.

## Step 4: Watch new messages arrive

A new message moves its chat to the top of the list with its unread count, and appears in the open chat, within about a second. Chats with nothing new stay as they are.

## Step 5: Read the counts

**All**, **Unread** and **Unassigned** at the top of the list count every chat you can see — not only the ones loaded on screen. Tap one to show just those chats.

## Step 6: Scroll for older chats

Keep scrolling: older chats load as you reach the bottom, however many you have. If they cannot be fetched, **Couldn’t load older conversations** appears — click **Try again**.

## Common questions

### What does “Saved earlier — updating now” mean?

The list on screen came from this device, saved on your last visit, and Flow is checking the server for anything new. It disappears within a second or two. If it stays, click **Refresh**.

### What is kept on my device, and for how long?

Your recent chat list and the last messages of chats you opened, for one day, in this browser only. Email letters are never kept — only their preview. Everything is wiped when you sign out, switch organisation or workspace, or someone else signs in on the device.

### It says “Live updates disconnected”. What now?

The live connection dropped. Flow reconnects by itself and checks for new messages every 30 seconds until it is back — nothing to do.

### It says “Couldn’t refresh”.

Flow could not reach the server. The chats you see may be out of date — click **Retry**.

### A chat I was looking at disappeared.

An admin changed what your role can see, or the chat was deleted. Flow says **That conversation is no longer available to you**; pick another chat from the list.

### Where are chats that only have Facebook or Instagram comments?

In the **Comments** tab, where you can reply to them. The chat list shows conversations with messages — a comment-only thread used to appear there too, but opened to an empty chat.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Send Flow conversations to Facebook (Meta Conversions API): https://skode.ai/help/flow/marketplace/send-flow-conversations-to-facebook/
- Invite teammates to SkedX Flow — and see what became of each invite: https://skode.ai/help/flow/team/invite-teammates-to-skode-flow/
- A contact’s Activity in SkedX Flow: everything that happened, in one list: https://skode.ai/help/flow/contacts/a-contacts-activity-in-skode-flow/
- Set up your Inbox in SkedX CRM: channels, who becomes a record, the side panel, templates: https://skode.ai/help/crm/inbox/connect-your-inbox-in-skode-crm/
- Write a team note in a chat — only your team sees it: https://skode.ai/help/flow/inbox/write-a-team-note-in-the-flow-inbox/
- Connect your WhatsApp number to SkedX Flow: https://skode.ai/help/flow/channels/connect-your-whatsapp-number-to-skode-flow/
- See what is waiting on your team, and filter the inbox by team: https://skode.ai/help/flow/inbox/see-what-is-waiting-on-your-team/

Source: https://skode.ai/help/flow/inbox/inbox-opens-instantly/