# Offer a time from the inbox — the customer taps one and it is booked

> In SkedX Flow, open a chat, click + beside the reply box and pick Offer a slot. The open times from your booking calendar are staged on the reply box with the line “Pick a time that works for you:” (change it if you like); press Send. The customer gets a list of times. When they tap one, it is booked at once: they get “You’re booked: Tue 14 Oct, 10:30. See you then!” and the chat shows a Slot chosen card. If someone else took that time a moment earlier, they are told and get the next open times. Times are the free times of the person the chat is assigned to — their own working hours and meetings in Calendar. Until an assistant books into the SkedX calendar (Skills → Bookings → SkedX CRM calendar), the row says “turn on calendar booking” and opens it. If the 24-hour WhatsApp window is closed, the row opens Templates. The same + menu is in the SkedX CRM inbox and the SkedX browser extension, and on a phone it is the Times tile in the composer tray.

Product: SkedX Flow · Topic: Inbox · Draft — steps not yet re-verified in the live product

Agreeing a time by chat can take a day of messages. Send the open times; one tap books it.

## Step 1: Open Offer a slot

In the chat, click **+** beside the reply box and pick **Offer a slot**. It says **turn on calendar booking** until an assistant books into the SkedX calendar (Skills -> Bookings -> **Skode CRM calendar**).
Open it directly: https://flow.skode.ai/inbox

## Step 2: Send the times

The open times wait on the reply box with “Pick a time that works for you:”. Change the words if you like and press **Send**.

## Step 3: See the booking

When the customer taps a time, it is booked and the chat shows **Slot chosen** with the time. A time someone else just took shows **Time just taken**, and the next times go out by themselves.

## Common questions

### Where do the times come from?

From Calendar: the working hours, breaks and time off of the person the chat is assigned to, minus their meetings — only their free times are offered. Set the hours in Calendar settings › Working hours; an assistant no longer keeps hours of its own.

### Why does it say nobody is assigned?

The times are one person’s own free times, so the chat needs someone assigned to it. Assign the chat, then offer the times again.

### What if two people tap the same time?

The first is booked; the second is told it was just taken and gets the next open times.

### Why did it open Templates?

WhatsApp lets you message a customer freely only within 24 hours of their last message. Outside that, send a template first.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Send a form from the inbox: https://skode.ai/help/flow/inbox/send-a-form-from-the-inbox/
- What you see in a Flow conversation: every message as your customer saw it: https://skode.ai/help/flow/inbox/what-you-see-in-a-flow-conversation/
- Your skills: everything SkedX can do in a chat, on one page: https://skode.ai/help/flow/skills/your-skills/
- Send products from the inbox: one product or a list, in the chat: https://skode.ai/help/flow/inbox/send-products-from-the-inbox/
- Your calendar: the week, a meeting at a glance, and moving it: https://skode.ai/help/crm/calendar/your-calendar/
- Set your working hours, special days and time off: https://skode.ai/help/crm/calendar/set-your-working-hours-and-special-days/
- Create a booking link and share it: https://skode.ai/help/crm/calendar/create-a-booking-link/
- Share your booking link in a chat: https://skode.ai/help/flow/inbox/share-your-booking-link-in-a-chat/

Source: https://skode.ai/help/flow/inbox/offer-a-time-from-the-inbox/