# Send a form from the inbox

> In SkedX Flow, open a chat, click + beside the reply box and pick Send a form. Pick one of your SkedX Forms from the list (it shows how many questions each has). The form is staged on the reply box; anything you type goes above it. Press Send. On WhatsApp, where WhatsApp Flows is on, the customer gets a form card they fill in without leaving the chat; on other channels they get the form’s link. Their answers show in the chat under the form and land on the contact. The message is credited to you. If the 24-hour WhatsApp window is closed, the row opens Templates instead. No forms yet? The picker links to SkedX Form to make one. The same + menu is in the SkedX CRM inbox and the SkedX browser extension, and on a phone it is the Form tile in the composer tray.

Product: SkedX Flow · Topic: Inbox · Draft — steps not yet re-verified in the live product

Asking the same five questions by hand takes ten messages. Send the form instead — the answers land on the contact, typed once.

## Step 1: Open Send a form

In the chat, click **+** beside the reply box and pick **Send a form**. On a phone, tap **+** and then **Form**.
Open it directly: https://flow.skode.ai/inbox

## Step 2: Pick the form

Pick one of your SkedX Forms. No forms yet? **Make a form** opens SkedX Form.

## Step 3: Add your words and send

The form waits on the reply box. Type a line to go above it if you like, then press **Send**. The customer’s answers appear under the form in the chat.

## Common questions

### Why did it open Templates?

WhatsApp lets you message a customer freely only within 24 hours of their last message. Outside that, send a template first.

### Will it look the same on Instagram or Messenger?

There the customer gets the form’s link; on WhatsApp, with WhatsApp Flows on, it is a form card inside the chat.

### Where do the answers go?

Under the form in the chat, and onto the contact’s fields.

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## Related guides
- Offer a time from the inbox — the customer taps one and it is booked: https://skode.ai/help/flow/inbox/offer-a-time-from-the-inbox/
- What you see in a Flow conversation: every message as your customer saw it: https://skode.ai/help/flow/inbox/what-you-see-in-a-flow-conversation/
- Your skills: everything SkedX can do in a chat, on one page: https://skode.ai/help/flow/skills/your-skills/
- Send products from the inbox: one product or a list, in the chat: https://skode.ai/help/flow/inbox/send-products-from-the-inbox/
- Share your booking link in a chat: https://skode.ai/help/flow/inbox/share-your-booking-link-in-a-chat/

Source: https://skode.ai/help/flow/inbox/send-a-form-from-the-inbox/