# Send products from the inbox: one product or a list, in the chat

> In the SkedX Flow inbox, the + button at the left of the reply box opens a menu grouped Sell, Ask and More. Send products opens a picker: search, tick up to 30 products, click Add, and they appear above the reply box; press Send. One product goes as a product message, several go as a product list, and the customer can add to the cart and send an order inside WhatsApp. Only products live in your WhatsApp catalog can be ticked; the others show why (Not listed, Pending review, Rejected). Products can go only within 24 hours of the customer’s last message; outside that, send a product template. Request payment, Send an offer, Send a form and Offer a slot show as not in the inbox yet; Ask for an address sends WhatsApp’s address form where it is switched on. The same + menu is in the SkedX CRM inbox and the SkedX browser extension.

Product: SkedX Flow · Topic: Inbox · Draft — steps not yet re-verified in the live product

When a customer asks “what do you have?”, send them the products themselves. They see the pictures and prices, add to the cart and send you the order — all in the chat.

## Step 1: Open the + menu

Open the chat and click **+** at the left of the reply box. Click **Send products**. The other skills say when they are not in the inbox yet.
Open it directly: https://flow.skode.ai/inbox

## Step 2: Pick the products

Search or scroll, and tick the products to send — up to 30. Only products live in your WhatsApp catalog can be ticked; the others say why, such as **Not listed**. Click **Add**.

## Step 3: Send them

The products wait above the reply box; remove one with its ✕. Press **Send**. One product goes as a product message; several go as a list the customer can browse.

## Common questions

### Why can’t I tick a product?

It is not live in your WhatsApp catalog yet — not listed, waiting for Meta’s review, or rejected. Set up or fix it from [Set up your catalog](https://skode.ai/help/flow/skills/set-up-your-catalog/).

### The picker says products can only go within 24 hours

WhatsApp allows product messages only within 24 hours of the customer’s last message. Outside that, send a product template; the picker offers it.

### Can my team do this from the CRM or the browser extension?

Yes, in WhatsApp chats. The CRM inbox and the SkedX extension have the same + menu once the catalog is set up. In any other chat there, **Send products** shows **WhatsApp chats only**; switch the reply channel to WhatsApp to send them. The Flow inbox can also send products on Facebook and Instagram, as cards with pictures.

### Where do I see what the customer ordered?

The order arrives in the chat and on the customer’s contact, and it counts in SkedX Signal with its value.

## Useful links
- Inbox in SkedX Flow — the + button in the reply box: https://flow.skode.ai/inbox

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Set up your catalog: put your products on WhatsApp, step by step: https://skode.ai/help/flow/skills/set-up-your-catalog/
- Your skills: everything SkedX can do in a chat, on one page: https://skode.ai/help/flow/skills/your-skills/
- What you see in a Flow conversation: every message as your customer saw it: https://skode.ai/help/flow/inbox/what-you-see-in-a-flow-conversation/
- Get a WhatsApp template approved: https://skode.ai/help/flow/templates/get-a-whatsapp-template-approved/
- Ask a customer for their delivery address in the chat: https://skode.ai/help/flow/inbox/ask-a-customer-for-their-delivery-address/
- Send an order update: Confirmed, Packed, Out for delivery, Delivered: https://skode.ai/help/flow/skills/send-an-order-update/
- Send a form from the inbox: https://skode.ai/help/flow/inbox/send-a-form-from-the-inbox/
- Offer a time from the inbox — the customer taps one and it is booked: https://skode.ai/help/flow/inbox/offer-a-time-from-the-inbox/

Source: https://skode.ai/help/flow/inbox/send-products-from-the-inbox/