# Write a team note in a chat — only your team sees it

> In the SkedX Flow inbox an internal note is a message in a chat that only your team sees; it is never sent to the customer on any channel. Open the chat, click the note button in the composer (title “Internal Note (N)”, or press N), and the composer turns amber and reads “Internal Note — only visible to your team”. Type and press Enter. The note shows in the thread marked private. Note mode stays on for that chat until you click the button again or press Esc, so a second note never goes to the customer by mistake. Type @ and a teammate’s name to send them a notification. If a note could not be saved, the inbox says “Couldn’t save that note — nothing was recorded” and takes the note back out of the thread, so a note you can see is a note that was saved. The note button is on the desktop inbox.

Product: SkedX Flow · Topic: Inbox · Draft — steps not yet re-verified in the live product

Leave your colleagues a note right inside the customer’s chat — what was promised, what to check, who should take it next. The customer never sees it.

## Step 1: Switch the composer to a note

Open the chat. In the composer, click the note button — or press **N**. The composer turns amber and reads Internal Note — only visible to your team.
Open it directly: https://flow.skode.ai/inbox

## Step 2: Write the note and press Enter

Type the note and press **Enter**. It appears in the thread marked **Private note**. Note mode stays on for this chat, so the next Enter is a note too — click the note button again or press **Esc** to reply to the customer.

## Step 3: Tell a teammate with @

Type **@** and a teammate’s name in the note — just type it, no list pops up. They get a notification that points to the chat.

## Common questions

### Can the customer ever see a note?

No. A note is never sent on WhatsApp, Instagram, Messenger, email or web chat — it stays in SkedX Flow for your team.

### It said “Couldn’t save that note — nothing was recorded”

The note was not saved and has been taken back out of the chat, so nobody is misled. Try again; if it keeps happening, tell SkedX support. (Until 12 Oct 2026 a fault made most notes fail this way; it is fixed.)

### Why did my next message also go as a note?

Note mode stays on for the chat until you switch it off, so a second note never reaches the customer by mistake. Click the note button again or press **Esc** to reply.

### Can I write a note on my phone?

The note button is on the desktop inbox. Notes your team writes on desktop show on the phone too.

## Useful links
- Inbox in SkedX Flow — the composer’s note button: https://flow.skode.ai/inbox

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Your inbox opens instantly and new messages arrive live: https://skode.ai/help/flow/inbox/inbox-opens-instantly/
- Invite teammates to SkedX Flow — and see what became of each invite: https://skode.ai/help/flow/team/invite-teammates-to-skode-flow/
- See and change a customer’s stage from their contact, and edit your stages: https://skode.ai/help/flow/inbox/set-a-customers-stage/
- Pause an automation in a chat when someone on your team replies: https://skode.ai/help/flow/automation/automations-pause-when-your-team-replies/
- What you see in a Flow conversation: every message as your customer saw it: https://skode.ai/help/flow/inbox/what-you-see-in-a-flow-conversation/
- Hand a chat to someone or another team, and say why: https://skode.ai/help/flow/inbox/hand-a-chat-to-someone-or-another-team/

Source: https://skode.ai/help/flow/inbox/write-a-team-note-in-the-flow-inbox/