# Set up your catalog: put your products on WhatsApp, step by step

> In SkedX Flow, Skills → Catalog → Set up walks through eight steps (seven outside India). 1 Source: create a Meta catalog from your Products & Services (connecting an existing Meta catalog opens once Meta approves SkedX’s catalog permission; Notify me meanwhile). 2 Choose products: only items with a price, a picture and nothing on Meta’s restricted list are Ready; Add products opens Products & Services and a green bar brings you back. 3 Set up the catalog: owned by SkedX’s partner business and edited in SkedX Products & Services. 4 Seller details (Meta asks this in India): shown only where Meta asks for them — today India, read from the WhatsApp number’s +91 — and left out elsewhere, so the setup has 7 steps; legal entity name, entity type, customer-care email and the grievance officer’s name and email, plus the country of origin on every item. When Meta already has them the step is ticked with Continue and Change; when Meta refused a product for them it names what is missing. 5 Create and push: SkedX creates the catalog and sends the products; Meta reviews each one and owners and admins get one email on days Meta rejects something. 6 Connect to WhatsApp: in WhatsApp Manager pick the catalog under Catalog → Connect catalog; SkedX checks every 30 seconds. 7 Try it: message your business number from your own phone, SkedX sends you a product, add it to the cart and send the order. 8 Done: switch the catalog on for each AI model. From then on, edit products only in Products & Services; each change reaches Meta about a minute later.

Product: SkedX Flow · Topic: Skills & selling · Draft — steps not yet re-verified in the live product

Your products already live in Products & Services. This setup puts them on WhatsApp as a Meta catalog, so a customer can look through them, add to the cart and send you an order without leaving the chat. Each step is one screen; you can leave and come back where you were.

## Step 1: Choose where the products come from

Open **Skills** -> **Catalog** -> **Set up**. The steps are listed on the left. Click **Create from my products**. The **Requirements** show your WhatsApp number, your business verification and Meta’s listing rules, each with a tick when it is in place.
Open it directly: https://flow.skode.ai/skills/catalog

## Step 2: Choose the products

**Ready** lists what can go on WhatsApp now — a price, a picture, and nothing on Meta’s restricted list. Tick the products you want. **Needs a fix** says what each other product lacks. Missing something? **Add products**. Then click **Continue**.

## Step 3: Add a missing product and come back

**Add products** opens **Products & Services** with a bar on top that says where you are in the setup. Add the product with **Add** — by hand, CSV, Shopify, WooCommerce or from your website — then click **Done, back to catalog setup**.
Open it directly: https://flow.skode.ai/collections

## Step 4: Choose who owns the catalog and where you edit it

Pick **Skode’s partner business**: the catalog is made under SkedX and shared to your WhatsApp account, and you can move it to your own business later. Then pick **Skode · Products & Services** as the one place you edit products — only one place can write to a catalog, or edits overwrite each other.

## Step 5: Add your seller details (India)

Meta asks businesses in India for these before it lets them send products on WhatsApp, so **Seller details** shows only for an Indian (+91) number. Click **Open WhatsApp Manager** and enter your legal entity name, entity type, customer-care email and the grievance officer’s name and email there. Check the **Country of origin** — it goes on every item, and services are marked exempt by themselves. Then click **I’ve added them, continue**. A number in another country never sees this step.

## Step 6: When Meta already has your seller details

If Meta already has them — or a product you sent from this number reached a buyer — the step says **Meta already has your seller details** and asks for nothing. To change them, click **Change**; otherwise click **Continue**. If Meta refused a product because some are missing, the step names what is still to add instead.

## Step 7: Create the catalog and push your products

Click **Create catalog and push**. SkedX creates the catalog and sends your products. **Meta’s review** counts approved, waiting and rejected products; it runs on its own, and **Check review now** asks Meta straight away. You can **Continue** while Meta reviews.

## Step 8: Connect the catalog to your WhatsApp number

This one step happens on Meta. Follow the path shown — **WhatsApp Manager -> Catalog -> Connect catalog** and pick your catalog — using **Open WhatsApp Manager**. SkedX checks every 30 seconds while the page is open. The **Cart** and **Catalog on your business profile** switches are also in WhatsApp Manager.

## Step 9: Try it on your own phone

Type your own WhatsApp number and click **Start the test**. Message your business number from that phone; SkedX sends you a product. Add it to the cart and send the order — it shows here within seconds. In a hurry? **Skip the test and finish**.

## Step 10: Let your AI models sell, and finish

The green bar says how many products are live on WhatsApp. Switch the catalog on for each AI model that should send products. Click **Open Products & Services** — that is where you edit products from now on.

## Step 11: Keep it right: Meta’s rules and your edits

Every item needs a price and a picture of at least 500 × 500 pixels. Meta’s commerce policy decides what may be listed — SkedX marks products that are **likely not allowed** (for example medicines or alcohol), but Meta decides on review. Edit products only in **Products & Services**; each change reaches Meta about a minute later. A rejected product shows Meta’s reason on its card, and owners and admins get one email on days Meta rejects something.

## Common questions

### Can I use the catalog I already have in Commerce Manager?

Not yet. Connecting an existing Meta catalog opens once Meta approves SkedX’s catalog permission. Click **Notify me when ready** on step 1, and create a catalog from your products meanwhile.

### Why is a product under “Needs a fix”?

It is missing a price or a picture. Open it in **Products & Services**, add what is missing, and it moves to **Ready**.

### Meta rejected a product. What now?

The product’s card in Products & Services shows Meta’s reason. Fix the product there and SkedX sends the change to Meta about a minute later. Owners and admins get one email on each day Meta rejects something.

### Step 6 says SkedX can’t see the setting

For some numbers Meta does not show SkedX whether the catalog is connected. Connect it in WhatsApp Manager, then click **I’ve connected it**; the test in step 7 proves it.

### Why does SkedX ask for seller details?

Meta asks for them, not SkedX. Before an Indian (+91) WhatsApp number can send product messages, Meta needs the business’s legal name and type, a customer-care email and a grievance officer, and shows them to buyers in India. Without them Meta refuses product messages. Your Facebook catalog does not hold these; they belong to the number. If Meta already has them, the step says so and asks for nothing.

### My business is not in India. Do I need this?

No. The step shows only where Meta asks for seller details — today India. A number from another country goes straight from step 3 to **Create and push**.

### Do services go in the catalog too?

A service with a price can. A service without a price stays quote-first and is not listed. Services are marked exempt from the country of origin by themselves.

### Can Ads Manager use this catalog?

Yes, from Commerce Manager. Keep editing the products in SkedX — only one place should write to a catalog.

## Useful links
- Catalog setup in SkedX Flow — Skills → Catalog → Set up: https://flow.skode.ai/skills/catalog
- Products & Services — where you edit products: https://flow.skode.ai/collections
- WhatsApp Manager — step 6: https://business.facebook.com/wa/manage/

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Your skills: everything SkedX can do in a chat, on one page: https://skode.ai/help/flow/skills/your-skills/
- Send products from the inbox: one product or a list, in the chat: https://skode.ai/help/flow/inbox/send-products-from-the-inbox/
- Send Flow conversations to Facebook (Meta Conversions API): https://skode.ai/help/flow/marketplace/send-flow-conversations-to-facebook/

Source: https://skode.ai/help/flow/skills/set-up-your-catalog/