# Invite teammates to SkedX Flow — and see what became of each invite

> To invite a teammate to SkedX Flow: Settings → Users & Teams → Invite Member, enter their full name and email, choose Admin (everything except transferring ownership), Agent (conversations, templates, reports) or Viewer (read-only dashboards and reports), and click Send Invite. Flow emails them a link; they join when they sign in through it. Until then their card on Users & Teams says what became of the email: “Invite delivered <time> — waiting for them to accept”; “Invite sent <time> — waiting for their mail server to confirm”; “Invite delayed”; “Invite bounced. This address does not accept mail — check it for a typo.” (fix: Invite the right address, which opens the invite form filled in, then Deactivate the wrong card); a temporary bounce such as a full mailbox (fix: Resend Invite later); “They marked the invite as spam” (ask them before sending another); “The invite email did not go out” (Resend Invite). Invites sent before Flow kept track say so and can be resent. Only someone allowed to invite sees Invite Member, Resend Invite and Invite the right address.

Product: SkedX Flow · Topic: Your team · Draft — steps not yet re-verified in the live product · Updated 2026-11-03

Your team answers customers from one inbox, each with their own login. Invite them by email from Users & Teams; until they join, their card tells you whether the invite reached them — so a wrong address is caught in minutes, not days.

## Video (0:34)

Watch: https://skode.ai/help/flow/team/invite-teammates-to-skode-flow/ · MP4: https://skode.ai/help/videos/flow/team/invite-teammates-to-skode-flow.mp4

- 0:01 Step 1: Open Users & Teams
- 0:08 Step 2: Send the invite
- 0:20 Step 2: Send the invite
- 0:24 Step 3: Read what their card says

Transcript:

To invite a teammate to SkedX Flow, go to Settings, Users and Teams, and click Invite Member. Type their full name and their work email, then choose their role. Admin can do everything except transfer ownership. Agent works the conversations. Viewer only reads reports. Click Send Invite. Flow emails them a link to join. Their card then says what became of the email: delivered, bounced, or still on its way. If it bounced, click the card and invite the right address.

## Step 1: Open Users & Teams

In Flow open **Settings** -> **Users & Teams** and click **Invite Member**. You need to be the owner or an admin — without that, the button is not there.
Open it directly: https://flow.skode.ai/settings?tab=team

## Step 2: Send the invite

Type their full name and their work email, and choose what they can do: **Admin** — everything except transferring ownership; **Agent** — conversations, templates and reports; **Viewer** — dashboards and reports, read-only. Click **Send Invite**. Flow emails them a link to join, and their card appears at once.

## Step 3: Read what their card says

Under the address of someone who has not joined yet, one line says what became of the email: delivered, and when; bounced, and why; sent and waiting for their mail server to confirm — usually a matter of seconds; or, for an invite sent before Flow kept track, that it cannot tell. Green is fine, amber is waiting, red needs you.

## Step 4: Bounced? Invite the right address

When the line says **This address does not accept mail**, the address is wrong or no longer exists — sending it again would bounce again. Click the card, then **Invite the right address**: the invite form opens with their name, address and role filled in; correct the address and send. Then **Deactivate** the card with the wrong address.

## Step 5: Resend an invite

If they cannot find the email — or it bounced because their mailbox was full, or it did not go out — click the card and **Resend Invite**. Flow sends it again to the same address and says so at the top of the screen. Ask them to look in spam too.

## Step 6: When they join

When they sign in through the link, the invite line goes and their card shows when they were last active instead of **Never**, like everyone else on the team. Now you can put them in a team and send them conversations.

## Common questions

### Does the card show whether they opened the email?

No — only whether their mail server took it (**delivered**), turned it away (**bounced**) or reported it as spam. Delivered means it reached their mailbox; it may still be sitting in spam.

### It has said “waiting for their mail server to confirm” for a long time

Most mail servers confirm within seconds. If it stays that way for an hour, their server is slow or quietly filtering it: ask them to look in spam, or **Resend Invite**.

### It says they marked the invite as spam

Their mail program reported the invite as spam. Ask them — by phone or chat — before sending another, and ask them to mark it as not spam.

### I cannot see Resend Invite or Invite the right address

Only someone allowed to invite teammates sees them; the card says **Only an admin can resend or change an invite.** Ask your owner or an admin.

### Who can see the invite line?

Anyone who can open Users & Teams in your workspace. An invite from one workspace never shows in another.

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Control what each person can see and do in SkedX Flow: https://skode.ai/help/flow/team/control-what-each-person-can-see-and-do-in-skode-flow/
- Set what each role can do in SkedX Flow: https://skode.ai/help/flow/team/set-what-each-role-can-do-in-skode-flow/
- Let each team see only its own chats: https://skode.ai/help/flow/team/let-each-team-see-only-its-own-chats/
- Remove someone from your company in SkedX Forms: https://skode.ai/help/forms/team/remove-someone-from-your-company-in-skode-forms/
- Remove someone from your company in SkedX Flow: https://skode.ai/help/flow/team/remove-someone-from-your-company-in-skode-flow/
- Your inbox opens instantly and new messages arrive live: https://skode.ai/help/flow/inbox/inbox-opens-instantly/
- Move your WhatsApp Business app number from another provider to SkedX Flow: https://skode.ai/help/flow/channels/move-your-whatsapp-business-app-number-from-another-provider/
- Write a team note in a chat — only your team sees it: https://skode.ai/help/flow/inbox/write-a-team-note-in-the-flow-inbox/
- Make new chats take turns between your teams: https://skode.ai/help/flow/team/make-teams-take-turns-on-new-chats/

Source: https://skode.ai/help/flow/team/invite-teammates-to-skode-flow/