# Let each team see only its own chats

> In SkedX Flow, who sees which chats is set per role on Settings → Users & Teams → Roles & Permissions: each record module (Inbox, Comments, Contacts, Complaints, Tasks, Orders & Bookings) has a reach picker — Own, Team or All — beside its level picker (Off, View, Edit, Full). Team shows a person the chats of the teams they are in (assigned or not), chats assigned to them, and unassigned chats that belong to no team — never another team’s chats, even unassigned ones. Own shows chats assigned to them plus every unassigned chat. All shows every chat. Inbox at Off shows none. Team Member starts with the chats your agents saw before the seven roles (All, unless you had limited them), Team Manager at Edit · Team. Owners and admins always see everything. Every list, search, count, chat link and the extension follow the setting, on the server. A personal inbox stays private to its owner whatever the role. API: PATCH /api/permissions/v2/<role>/ {levels: {inbox: {level: "edit", scope: "squad"}}} (Manage roles, with a fresh sign-in).

Product: SkedX Flow · Topic: Your team · Draft — steps not yet re-verified in the live product · Updated 2026-11-03

Two teams sharing one inbox should not read each other’s chats. One picker on the role keeps each team to its own.

Part of: Control what each person can see and do in SkedX Flow — /help/flow/team/control-what-each-person-can-see-and-do-in-skode-flow/ (its video shows the whole feature)

## Step 1: Open the role

Go to **Settings -> Users & Teams -> Roles & Permissions** and pick the role your people have, like **Team Member**.
Open it directly: https://flow.skode.ai/settings?tab=team

## Step 2: Set Inbox reach to Team

In the **Inbox** row, choose **Team** on the reach picker. The level beside it stays as it is — **Edit** lets them reply. Click **Save**; SkedX asks you to sign in again before a role changes.

## Step 3: Check what they see

Someone with the role now sees their team’s chats, chats given to them, and unassigned chats with no team — another team’s chats are gone from the list, search, counts and the extension. Owners and admins still see every chat.

## Common questions

### What happens to chats nobody has yet?

A chat with a team stays with that team: only its people see it, and the first to reply takes it. A chat with no team shows to everyone who can see chats, so nothing is lost.

### Does this change anything for owners and admins?

No. Owners and admins always see every chat.

### Will my team lose chats when the seven roles switch on?

No. Team Member starts with the chats your agents saw before — every chat, unless you had limited them. Choose Own or Team here when you want it narrower.

### Someone is in both teams.

They see both teams’ chats.

### Can I limit someone to some accounts instead?

Yes — see [Choose who can see each account](https://skode.ai/help/flow/team/choose-who-can-see-each-account-in-skode-flow/). Both apply: the reach says whose chats, the account says which accounts.

## Useful links
- Users & Teams in SkedX Flow — Roles & Permissions: https://flow.skode.ai/settings?tab=team

Videos and screenshots © 2026 SkedX, with sample data only. Share and link to them freely; copying the SkedX product or its design is not allowed. Terms: https://skode.ai/terms/

## Related guides
- Control what each person can see and do in SkedX Flow: https://skode.ai/help/flow/team/control-what-each-person-can-see-and-do-in-skode-flow/
- Set what each role can do in SkedX Flow: https://skode.ai/help/flow/team/set-what-each-role-can-do-in-skode-flow/
- Choose who can see each account — two of your three Instagram accounts for one person: https://skode.ai/help/flow/team/choose-who-can-see-each-account-in-skode-flow/
- Make new chats take turns between your teams: https://skode.ai/help/flow/team/make-teams-take-turns-on-new-chats/
- Hand a chat to someone or another team, and say why: https://skode.ai/help/flow/inbox/hand-a-chat-to-someone-or-another-team/
- Invite teammates to SkedX Flow — and see what became of each invite: https://skode.ai/help/flow/team/invite-teammates-to-skode-flow/

Source: https://skode.ai/help/flow/team/let-each-team-see-only-its-own-chats/