Automatically log calls from your Exotel business numbers to CRM lead timelines. Perfect for Indian businesses using local phone infrastructure.
What you get
- Automatic call logging from Exotel numbers
- Call recording sync to CRM timelines
- India-specific number format support
- IVR and call routing integration
- Agent performance tracking
- Click-to-call from CRM records
- Call duration and outcome tracking
- Multi-location support for Indian businesses
Setup guide
How to get Exotel working with SkedX CRM.
- Create an Exotel account with your Indian business numbers
- Navigate to SkedX CRM Settings → Integrations → Exotel
- Configure the webhook endpoint for Exotel events
- Map call data fields to CRM lead properties
- Start receiving automatic call logs in your CRM
Questions
How do I connect Exotel with SkedX?
Connecting Exotel to SkedX CRM takes 5 steps: Create an Exotel account with your Indian business numbers; Navigate to SkedX CRM Settings → Integrations → Exotel; Configure the webhook endpoint for Exotel events; Map call data fields to CRM lead properties; Start receiving automatic call logs in your CRM. No developer setup is required — you can complete it from your SkedX dashboard.
What can I do with the Exotel integration?
With the Exotel integration you can: Automatic call logging from Exotel numbers; Call recording sync to CRM timelines; India-specific number format support. Everything stays in sync with SkedX CRM.
Is the Exotel integration available now?
Yes — the Exotel integration is available now as part of SkedX CRM, in the Communication category.
