Sync call recordings, wrap-up codes, and agent activity data directly into CRM lead timelines for complete customer interaction history.
What you get
- Enterprise contact center data sync
- Call recording and transcript integration
- Wrap-up code and disposition tracking
- Agent activity and performance data
- Queue and routing analytics
- Real-time conversation monitoring
- Historical reporting data sync
- Multi-channel interaction tracking
Setup guide
How to get Genesys Cloud working with SkedX CRM.
- Ensure you have a Genesys Cloud CX account
- Go to SkedX CRM Settings → Integrations → Genesys Cloud
- Authorize the OAuth connection with analytics and recording scopes
- Configure which data syncs to CRM (calls, recordings, wrap-ups)
- Enable automatic contact center data logging
Questions
How do I connect Genesys Cloud with SkedX?
Connecting Genesys Cloud to SkedX CRM takes 5 steps: Ensure you have a Genesys Cloud CX account; Go to SkedX CRM Settings → Integrations → Genesys Cloud; Authorize the OAuth connection with analytics and recording scopes; Configure which data syncs to CRM (calls, recordings, wrap-ups); Enable automatic contact center data logging. No developer setup is required — you can complete it from your SkedX dashboard.
What can I do with the Genesys Cloud integration?
With the Genesys Cloud integration you can: Enterprise contact center data sync; Call recording and transcript integration; Wrap-up code and disposition tracking. Everything stays in sync with SkedX CRM.
Is the Genesys Cloud integration available now?
Yes — the Genesys Cloud integration is available now as part of SkedX CRM, in the Communication category.
