Connect your Instagram Business account to SkedX Flow and manage all direct messages, story replies, and ad responses from a single unified inbox.
Automate responses with AI and never miss a lead from Instagram.
What you get
- Unified inbox for Instagram DMs and story replies
- Auto-reply to story mentions and comments
- AI chatbot for Instagram conversations
- Instagram ad lead capture and auto-response
- Rich media support in conversations
- Customer profile enrichment from Instagram data
- Conversation tagging and categorization
- Response time tracking and SLA monitoring
- Multi-agent support with assignment rules
- Instagram-specific analytics and reporting
Setup guide
How to get Instagram Direct Messages working with SkedX Flow.
- Ensure you have an Instagram Business or Creator account
- Connect your Facebook Page to Instagram
- Authorize SkedX Flow to access your Instagram account
- Configure auto-reply rules and AI chatbot
- Set up agent assignment and routing rules
- Start managing Instagram conversations
Questions
How do I connect Instagram Direct Messages with SkedX?
Connecting Instagram Direct Messages to SkedX Flow takes 6 steps: Ensure you have an Instagram Business or Creator account; Connect your Facebook Page to Instagram; Authorize SkedX Flow to access your Instagram account; Configure auto-reply rules and AI chatbot; Set up agent assignment and routing rules; Start managing Instagram conversations. No developer setup is required — you can complete it from your SkedX dashboard.
What can I do with the Instagram Direct Messages integration?
With the Instagram Direct Messages integration you can: Unified inbox for Instagram DMs and story replies; Auto-reply to story mentions and comments; AI chatbot for Instagram conversations. Everything stays in sync with SkedX Flow.
Is the Instagram Direct Messages integration available now?
Yes — the Instagram Direct Messages integration is available now as part of SkedX Flow, in the Native category.
