Connect Talkdesk to SkedX CRM and automatically sync contact center interactions to CRM lead timelines.
Track call dispositions, agent activity, and customer sentiment across every touchpoint.
What you get
- Automatic call logging from Talkdesk
- Call disposition and agent notes sync
- Customer sentiment tracking
- Agent performance metrics in CRM
- Call recording links on lead timelines
- Queue wait time and handling time data
- Multi-channel interaction history
- Real-time call notification in CRM
Setup guide
How to get Talkdesk working with SkedX CRM.
- Ensure you have a Talkdesk account
- Navigate to SkedX CRM Settings → Integrations → Talkdesk
- Configure the webhook endpoint for Talkdesk events
- Map Talkdesk fields to CRM lead properties
- Enable automatic interaction logging
Questions
How do I connect Talkdesk with SkedX?
Connecting Talkdesk to SkedX CRM takes 5 steps: Ensure you have a Talkdesk account; Navigate to SkedX CRM Settings → Integrations → Talkdesk; Configure the webhook endpoint for Talkdesk events; Map Talkdesk fields to CRM lead properties; Enable automatic interaction logging. No developer setup is required — you can complete it from your SkedX dashboard.
What can I do with the Talkdesk integration?
With the Talkdesk integration you can: Automatic call logging from Talkdesk; Call disposition and agent notes sync; Customer sentiment tracking. Everything stays in sync with SkedX CRM.
Is the Talkdesk integration available now?
Yes — the Talkdesk integration is available now as part of SkedX CRM, in the Communication category.
