Where your data is stored

Where your data lives

SkedX stores your workspace data in India, in Amazon Web Services data centres in Hyderabad (ap-south-2) and Mumbai (ap-south-1). This includes your contacts, conversations, forms, files and call recordings. Backups are kept in both cities, so a problem in one does not lose your data.

• Hyderabad: our application servers, the database, newer files and media, and call recordings.
• Mumbai: older stored files, a copy of our backups, and the service that sends our emails.

If you are outside India

We protect transfers to India under contract. For the European Union and the United Kingdom we use the European Commission's Standard Contractual Clauses and the UK Addendum, which are part of our Data Processing Agreement. For Switzerland, New Zealand, the United Arab Emirates and Saudi Arabia, the same agreement gives the safeguards those laws expect (Section 7 of the agreement).

Data that must stay in your country

Some data must legally stay in its home country — for example, patient health records in the United Arab Emirates. Please don't store that kind of data in SkedX unless we have agreed in writing to host it locally.

Who else handles your data

We use a small number of trusted providers, such as Amazon Web Services for hosting and Razorpay for payments. The full list, with what each one does and where, is on our Sub-Processors page. We tell you 30 days before adding a new one.

Questions

Write to [email protected]. If you need a signed copy of our Data Processing Agreement for your records, we'll send one.