SkedX Call — destination rules

These rules state what a business using SkedX Call must satisfy when placing calls to each destination. They are incorporated into the SkedX Call Terms and updated as destination law changes. They summarise; they are not legal advice, and they do not replace the customer's own duty to comply with every law applicable to its calls. Where the product enforces a behaviour (a blocked call type, a recording announcement, a calling-hours check), that enforcement supports the customer's duties and does not replace them.

Rules that apply everywhere

• Call type governs. A service call (recruitment, servicing, follow-up a recipient asked for, an existing relationship) is treated differently from marketing almost everywhere. Your declared use and each call's basis must be accurate.
• Marketing needs a basis. In most destinations, marketing calls to individuals require prior consent or do-not-call screening. If you cannot show a basis, do not place the call.
• Telling people is the customer's duty. Where recording is enabled, the customer tells the people it calls in the way it chose — an announcement on the call, or its own agreement with them — and obtains any consent the destination's law requires. For the destinations marked below the announcement plays on every recorded call whatever the customer chose, and for Germany and France recording is unavailable.
• True caller identity always. Calls present your allocated number or genuine international number — never a number made to look local to the destination.
• Hours are the destination's, checked against the recipient's clock.
• Opt-outs are forever. Any request not to be called again is honoured promptly and permanently.

India (domestic)

Governed by Schedule IN of the Calling Terms. Promotional: 140-series, DLT registration, NCPR/DND scrubbing, 09:00–21:00. Service and transactional: 1600-series. Recording: the customer, as Data Fiduciary, gives notice and obtains consent under the DPDP Act — on the call or in its own prior agreement with the person. Complaints carry TCCCPR consequences up to number suspension.

The Gulf

United Arab Emirates

Marketing calls into the UAE from abroad have no compliant form — UAE law requires marketing calls to originate from UAE-licensed numbers with prior approval — so the product blocks marketing-classified calls to the UAE by default. Service, recruitment and business-to-business calling is permitted; a 09:00–18:00 window applies to anything arguably marketing. Recording without all-party consent is a criminal offence in the UAE: the announcement is mandatory on any recorded UAE call. The UAE do-not-call registry cannot be screened from abroad.

Saudi Arabia

Foreign-originated calls may lawfully be service or personal only; promotional calls from abroad are prohibited regardless of consent, and are blocked by default. Quiet hours 22:00–09:00 (Ramadan variant applies). Saudi data-protection law applies expressly to processing residents' data from abroad; recording without consent is criminal, so the announcement is mandatory. Sustained complaints can trigger a 90-day block of the calling number — treat complaints as an urgent signal.

Qatar

Marketing requires prior opt-in consent; sensitive data (including health data) carries the highest penalty tier. Recording without all-party consent is criminal: announcement mandatory. Internet voice calls (e.g. WhatsApp calls) are blocked on Qatari networks — telephone-network termination only.

Kuwait

Unconsented marketing use of a person's number is a criminal matter. Customary window 07:00–22:00; identify yourself; honour opt-outs. Recording without consent is criminal: announcement mandatory. Anti-spoofing filtering is active — true caller identity is essential.

Bahrain

Data-protection law carries criminal penalties, doubled for companies, and health data is its most protected category — relevant to recruitment of medical staff. Recording without consent is criminal: announcement mandatory. Further regulations on unwanted calls are pending; this entry will be updated.

Oman

Telemarketing rules: 08:00–21:00, company-name caller display, a unified opt-out database, and prior written consent for marketing. Cross-border data-transfer violations carry the region's largest fines. Recording without consent is criminal: announcement mandatory.

European Union

Systematic calling into the EU brings GDPR duties on the customer: a lawful basis per call, transfer safeguards for recordings processed outside the EU, and — for regular calling — an Article 27 EU representative. Safe default: consumer marketing requires prior consent; business calling proceeds on legitimate interest with logged objections. Robocalls and AI-voice calls require consent EU-wide (and are not offered by this Service).

• Germany — consumer marketing: express consent; business calling needs documentable consent even B2B. Recording is unavailable (all-party consent is criminal law).
• France — telemarketing without prior consent is banned; marketing-classified calls are blocked by default. Recording is unavailable.
• Italy — opt-out via the RPO registry (includes mobiles); the regulator fines the data controller for its calling chain. Screen the RPO; log everything.
• Spain — marketing calls require prior consent.
• Netherlands — opt-in; even existing customers require consent for marketing calls.
• Ireland — opt-out via the NDD for landlines; mobiles effectively opt-in.
• Denmark — near-total consumer phone-sales ban; consumer marketing blocked by default.
• Other member states — consent is the default unless this page lists the state as opt-out. Several states block foreign calls presenting local caller identity — true identity only.

United States

Manual, human-dialled calls only — the Service enforces this. No prerecorded or AI-voice content, no voicemail drops. Consumer telemarketing requires National Do-Not-Call scrubbing (31-day currency), 8am–9pm recipient-local time, and state rules may add registration or attempt limits. Recruitment, business-to-business calling, and follow-up on the recipient's own enquiry are generally outside do-not-call duties — keep the enquiry evidence. Recording: treat the entire US as all-party-consent — the announcement plays on every recorded US call (and every recorded call to Canada, which shares the +1 numbering plan). Expect foreign caller identity to be labelled by US carriers.

United Kingdom

Live marketing calls: screen both registers — the TPS and the Corporate TPS (business numbers are registered and enforced too), 28-day currency, and honour per-company objections permanently. Claims-management and pension calls are effectively prohibited without specific consent. From 15 July 2027, UK mobile (+447) caller identity on calls originated abroad will display as withheld — use your genuine international number. Recording: lawful with notice and a documented basis; AI analysis of UK calls needs a documented assessment; recordings processed in India require UK transfer safeguards (see the DPA).

Australia

The Do-Not-Call Register expressly covers calls from outside Australia. Business numbers cannot register, but work mobiles often are — scrub mobiles even for business-to-business outreach. Hours: Mon–Fri 9:00–20:00, Sat 9:00–17:00, never Sundays or national public holidays (applies to B2B too). Recording: state laws differ and mobiles hide the state — the announcement plays on every recorded Australian call.

New Zealand

No statutory do-not-call register, and voice calls sit outside the spam statute — but there is a voluntary register run by the New Zealand Marketing Association, whose standards expect contact only between 08:00 and 21:00, not on Sundays or public holidays, and calling to stop when asked. Requirements are otherwise conduct-level: identify yourself and honour requests not to be called.

Recording is one-party consent (Crimes Act 1961 s 216B(2)) — a participant may record — but the Privacy Act 2020 governs the personal information that recording creates, so notice is expected — the customer gives it, on the call or in its own prior agreement with the person.

Consumer sales calls trigger uninvited direct sales duties under the Fair Trading Act 1986: a five working day cooling-off right, a written agreement within five working days, and prescribed contents — or the agreement is unenforceable and an offence is committed. Telemarketing breaches can attract fines to NZ$10,000 (individual) or NZ$30,000 (business), enforced by the Commerce Commission. Customers registered in New Zealand: see Schedule NZ of the Calling Terms.

Everywhere else

Calls to destinations not listed are permitted only in compliance with the destination's laws, which remain the customer's responsibility under the Calling Terms. Destinations may be added to this page, marked restricted, or blocked, as law or carrier requirements change.