SkedX Call terms of service

These Calling Terms govern SkedX Call, the calling service provided by Skode Technologies Private Limited, a company incorporated under the Companies Act, 2013 (CIN: U62011KL2026PTC102406), with its registered office at Thirumangalath, Chelavur, Kozhikode – 673571, Kerala, India ("SkedX", "we"), as an add-on to the SkedX CRM. They apply in addition to the SkedX Terms of Service, Privacy Policy, Data Processing Addendum and Acceptable Use Policy. If these Calling Terms conflict with the general Terms on a calling matter, these Calling Terms prevail. Order of precedence for calling matters: the DPA, then these Calling Terms, then their Schedules, then the Published Policies, then the general Terms.

1Definitions

• "Customer" — the business entity that purchases SkedX Call and on whose instructions every call is placed. The Customer is the caller of record for every call made through the Service.
• "Authorised User" — an individual (such as the Customer's employee or agent) whom the Customer permits to use the Service under its account.
• "Call Recipient" — any person or entity that receives a call placed through the Service, or that places a call to a Customer number. A Call Recipient is not a party to these Terms; duties owed to Call Recipients under applicable law are owed by the Customer.
• "Published Policies" — the policies SkedX publishes and updates, including the Acceptable Use Policy, the Calling Fair Use Policy, the Destination Rules, and the Recording & AI Policy. The Published Policies are incorporated into these Terms by reference and are binding on the Customer as in force at the time of each call. SkedX gives at least 30 days' notice of material changes to a Published Policy; a Customer materially affected may terminate under § 12.1 before the change takes effect. Changes required by law or a carrier may take effect sooner, with notice.
• "Compliance Application" — the regulatory registration filed for the Customer with a carrier or authority, under the Schedule for the Customer's jurisdiction below (India: Schedule IN; New Zealand: Schedule NZ).
• "Declared Use" — the category of calling the Customer declared at purchase or at its most recent Compliance Renewal (§ 12.3).

2Eligibility and account

2.1 SkedX Call is available only to registered businesses. It is not offered to individuals or for personal use. It is offered to businesses registered inIndia (Schedule IN). A Customer's numbers call within their own country; international calling is not yet offered. Availability in further markets is as stated in the Destination Rules, and each market is added with its own Schedule.

2.2 The person accepting these Terms warrants that they are authorised to bind the Customer, and accepts them by electronic signature. The signature, the signatory's name, network address, timestamp, and the version and content hash of these Terms are recorded and constitute the agreement record.

2.3 The Customer is responsible for all activity under its account and for its Authorised Users' compliance with these Terms.

3Verification (KYC)

3.1 Before numbers are allocated or calls placed, the Customer must provide the verification documents required for its jurisdiction (India: Schedule IN; New Zealand: Schedule NZ), including business registration, tax identity, registered address, and the identity and authority of the signatory. Some jurisdictions require the registered address to be in that country; where they do, the Schedule says so.

3.2 The Customer declares that everything submitted is true, accurate and current, and must notify SkedX of any change (including change of signatory, registration status, or address) within 15 days.

3.3 Verification is ongoing, not one-time: SkedX may require re-verification at any time, including on document expiry, signatory change, unusual usage, or complaint signals. If the Customer does not complete re-verification within 5 business days of the request, SkedX may suspend calling until it is completed. Discovery that submitted information was false or has become materially inaccurate is grounds for immediate suspension (§ 11) and termination.

3.4 Verification documents are handled as described in the Privacy Policy. SkedX acts as a data fiduciary for verification data, collects only what the applicable Compliance Application requires, and retains it per § 15.3.

4The service

4.1 SkedX Call places manually initiated, human-to-human calls: an Authorised User initiates each call individually from a record in the CRM; the service rings the Authorised User's own phone first, then connects the Call Recipient.

4.2 No automated dialling. The Service does not provide, and the Customer must not use it (or attempt to adapt it) for: auto-dialling, predictive or power dialling, robocalling, prerecorded or artificial/AI-voice message delivery, or voicemail-drop campaigns.

4.3 The Service depends on carriers and networks SkedX does not control. SkedX does not warrant that any particular call will connect, that caller-line identity will display, or that quality will be constant on any route.

4.4 SkedX provides the Service with commercially reasonable skill and care and may perform maintenance (scheduled maintenance notified in advance where practicable). Except as expressly stated in these Terms, the Service is provided "as is", and all implied warranties — including merchantability, fitness for a particular purpose and non-infringement — are excluded to the fullest extent law permits.

4.5 Compliance-assist behaviours in the product (announcements, calling-hours checks, classification prompts, destination blocks, screening aids) assist the Customer and are not warranted to be complete, current or error-free; they do not transfer to SkedX any duty of the Customer under § 6.

5Numbers

This section governs numbers SkedX allocates. Numbers the Customer brings under its own carrier account (§ 15.4) remain governed by that carrier; § 5.3 applies to every call regardless of whose number is used.

5.1 Telephone numbers are a regulated national resource: no party in the chain — the Customer, SkedX, or the carrier — owns a number. Numbers are licensed to the Customer for use with the Service, not sold. A number remains allocated to the Customer while the account is active and in good standing, and is reclaimed on termination or extended non-payment.

5.1A Portability. Indian cloud numbers cannot today be ported away from the carrier that holds them, so SkedX cannot promise that a number can follow the Customer to another provider; if a lawful porting path becomes available for a number class, SkedX will support it. Where SkedX operates in a jurisdiction whose law grants porting rights, that jurisdiction's Schedule states them.

5.1B Reassignment. A reclaimed number may, after a quarantine period, be reassigned by SkedX or the carrier to another customer. SkedX is not responsible for calls or messages directed to a number after it has been reclaimed from the Customer, and the Customer should update its published contact details before its numbers are reclaimed.

5.2 Numbers are allocated only after the relevant Compliance Application is accepted, and each number may be used only for the call types its class and jurisdiction permit (in India, the number series must match the call category — Schedule IN).

5.3 The Service always presents truthful calling-line identity: the Customer's allocated number or genuine international number. The Customer must not manipulate, spoof, or attempt to present any other caller identity.

5.4 SkedX may withdraw or replace a number where a carrier, regulator or numbering authority requires it, or where the number attracts sustained validated abuse complaints — giving the Customer as much notice, and where possible a replacement number, as circumstances permit. A number unused for 90 consecutive days may be reclaimed on 15 days' notice.

6The customer's compliance obligations

6.1 The Customer is solely responsible for ensuring that every call placed through its account complies with all laws applicable to that call, including the laws of the destination, with the Published Policies and Destination Rules in force when the call is placed, and with the requirements the underlying carrier imposes on traffic of the relevant type as reflected in those policies.

6.2 In particular, and without limitation, the Customer is responsible for:

• having a lawful basis to contact each Call Recipient, appropriate to the call's nature and destination;
• screening against any do-not-call register the destination requires;
• respecting each destination's permitted calling hours;
• honouring every opt-out or objection, promptly and permanently;
• truthful identification of itself and the call's purpose; and
• its Declared Use remaining accurate.

6.3 Where the Customer processes Call Recipients' personal data through the Service, the Customer is the data controller/fiduciary of that data and is responsible for all associated duties (notices, rights handling, and representatives where required — for example an EU Article 27 representative for systematic calling into the EU). SkedX processes such data on the Customer's behalf under the DPA.

6.4 The Customer's own people. The Customer is responsible for informing its Authorised Users — and where applicable law requires, obtaining their consent — that calls they make and receive through the Service may be recorded, transcribed and analysed, including for the Customer's quality and performance purposes.

6.5 The Customer warrants that it has all rights, consents and lawful bases necessary for SkedX to process, on the Customer's behalf, the data the Customer provides to or through the Service — including contact data it uploads and the call content it elects to record, transcribe or analyse.

7Recording, transcription and AI features

7.1 Laws on recording and analysing calls differ by jurisdiction: some permit recording by a call participant, some require every participant's consent, some require specific notices, and some impose criminal penalties. The Customer is solely responsible for determining and satisfying the requirements that apply to each call it records, transcribes or analyses.

7.2 Recording, transcription and AI analysis are features the Customer controls: they are off until the Customer enables them, and the Customer is the sole initiator and deployer of them. When it enables recording, the Customer chooses how the people it calls are told — the rep asks on the call, an announcement as they answer, an announcement with a key press to continue, or no announcement where the Customer has their consent another way, such as in its own agreement with them. SkedX provides tools to support compliance — including a configurable recording announcement and the per-country behaviour described in the Recording & AI Policy — but enabling a feature, choosing how people are told, and obtaining any notice or consent the law requires for a given call are the Customer's decision and responsibility.

7.3 Certain destinations carry mandatory product behaviour described in the Destination Rules (for example: an announcement before any recorded call to listed destinations, whatever the Customer chose; recording unavailable for destinations where participant recording is a criminal offence). These behaviours support, and do not replace, the Customer's own duties under § 7.1.

7.4 AI-generated transcripts, notes, summaries and suggested field values are assistive outputs that may contain errors. The Customer must not treat them as verbatim records or act on them without human review appropriate to the consequence of the action. Where the Customer enables automatic application of AI-suggested values to its CRM records, that configuration — including its confidence threshold — is the Customer's decision; every automatically applied change is logged and reversible in the record's history, and reviewing the configuration's fit for the Customer's data is the Customer's responsibility.

7.5 SkedX does not use the Customer's call audio, recordings or transcripts to train machine-learning models — its own or anyone else's — and does not permit its processors to do so.

7.6 Recordings and transcripts are stored and retained for the period the Customer's plan states at purchase, in the region stated in the Privacy Policy, and are deleted on expiry or on the Customer's deletion of them.

7.7 As between the parties, the Customer owns its recordings, transcripts and AI outputs; SkedX claims no rights in them beyond those needed to provide the Service.

7.8 The Customer must not record payment-card security data (and must pause recording while such details are spoken), and must not use the AI features to develop or train a competing product or model or attempt to extract the models underlying them.

8Emergency calling

8.1 The Service is not a replacement for a telephone line and cannot be used to reach emergency services (112, 999, 911 or equivalents). Calls to emergency numbers will not connect, and SkedX disclaims all liability for the inability to reach emergency services through the Service, however arising.

8.2 The Customer must conspicuously inform every Authorised User of § 8.1 (including within its own workplace guidance) and ensure each has an alternative means of making emergency calls. The Service must not be used as the sole means of telephony for safety-critical purposes (including lone-worker protection, alarm or monitoring lines). The Customer indemnifies SkedX against claims arising from its failure to meet this section or from any person's inability to reach emergency services through the Service.

8.3 Where SkedX later provides service in a jurisdiction whose law imposes emergency-calling obligations on number-based services, that jurisdiction's Schedule will state the applicable arrangements.

9Charges

9.1 The Service is billed as stated at purchase: a per-seat subscription (which includes the plan's pooled minutes), plus metered usage beyond plan inclusions — international minutes, overage, number rentals, packs — drawn from the Customer's prepaid wallet. The wallet cannot go negative, and a call whose usage would be metered does not connect without sufficient balance; plan-included usage is not wallet-gated. All amounts are exclusive of applicable taxes (including GST).

9.2 Usage charges accrue on all connected calls, including calls the Customer later disputes, and consumed minutes are non-refundable (see the Refund Policy).

9.3 Regulatory and carrier amounts. If a regulator, carrier or telecom authority imposes any fine, penalty, surcharge, levy or cost on SkedX as a result of the Customer's calls, content, data, or breach of these Terms or the Published Policies, that amount (plus SkedX's reasonable administration costs) is payable by the Customer as a fee, invoiced with supporting detail, due within 15 days. The Customer may dispute an invoiced amount in good faith within that period, stating reasons; undisputed portions remain due, and SkedX passes through the benefit of any successful appeal of the underlying amount. Unpaid amounts under this § 9.3 suspend calling (§ 11.3) and remain recoverable as debts. Reasonable costs of handling law-enforcement or regulatory requests attributable to the Customer's use are recoverable in the same manner. This obligation is independent of, and additional to, the indemnity in § 13, and is not subject to the limitations in § 14.

9.4 Fair use. Plans described as unlimited are subject to the Calling Fair Use Policy. If usage exceeds fair use, SkedX may — after notice — migrate the account to the corresponding metered plan for continued service, rather than suspend it.

9.5 Usage rates (per-minute rates, number rentals, packs) may be revised on 30 days' notice; a revision does not affect the current billing period, and a Customer materially affected may cancel under § 12.1 before it takes effect.

10Prohibited uses

The Customer must not use the Service for: unlawful calls of any kind; unsolicited marketing where the destination requires consent it does not hold; calls to destinations, or of types, that the Destination Rules mark as blocked; fraud, impersonation of any person, organisation or authority, or misleading caller identity; harassment, threats or abuse; traffic pumping, artificially generated traffic, or revenue-share schemes; resale, sublicensing or bureau use of the Service or numbers without SkedX's written agreement; circumvention of caps, verification or enforcement; testing or probing of the platform except as agreed; calls to destinations or parties in breach of sanctions, embargo or export-control regimes applicable to the Customer, SkedX or SkedX's carriers; or use for business categories the underlying carrier prohibits on the route used, as listed in the Destination Rules.

11Enforcement

11.1 Numbers and routes: immediately. SkedX may suspend a number, a route, a destination, or a feature without prior notice where it reasonably suspects unlawful use, breach of these Terms or the Published Policies, a security or fraud risk, or where a carrier, regulator or law requires it — limited to the extent reasonably necessary, and restored promptly when the ground is resolved.

11.2 Accounts: with a cure window. For breaches not requiring immediate action, SkedX will notify the Customer and allow 15 days to cure before suspending the account.

11.3 Suspension does not pause subscription fees or number rentals. SkedX may report unlawful activity to authorities and cooperate with investigations.

11.4 Repeated or serious breach, or verification failure under § 3.3, is grounds for termination for cause.

11.5 Where SkedX reasonably suspects unlawful use, it may require the Customer to demonstrate the lawful basis of identified traffic within 3 business days; failure to respond substantively is itself a ground under § 11.1.

12Term, renewal and termination

12.1 These Terms apply from acceptance and continue until terminated. Billing is monthly; the Customer may cancel at any time, effective at the end of the current billing period.

12.2 Acceptance is version-bound. Non-material changes take effect 30 days after notice; continued use constitutes acceptance. Material changes take effect on re-acceptance; if the Customer has not re-accepted within 30 days of notice, calling (not the CRM) is suspended until it does or the Customer cancels under § 12.1 — the Customer is never bound to a material change it did not accept, and never keeps calling on terms SkedX no longer offers.

12.3 Annual Compliance Renewal. Once every 12 months the Customer must complete a short renewal in-product: re-attest its Declared Use, confirm its verification details remain current, and refresh any expired document. If not completed within 30 days of falling due, calling (not the CRM) is suspended until completed.

12.4 On termination: numbers are reclaimed (§ 5.1); the wallet's unused prepaid balance is refunded less amounts owed, consistent with the Refund Policy; recordings, transcripts and call data are available for export for 30 days, then deleted per the Privacy Policy; §§ 6, 9.3, 13, 14, 15.3, 16 and this sentence survive.

12.5 SkedX may terminate: for convenience on 90 days' notice; on 30 days' notice where a change in law, regulation or carrier requirements makes the Service, a destination or a feature legally or commercially untenable — in each case refunding unused prepaid balance pro-rata; and immediately on the Customer's insolvency, winding-up or cessation of business.

13Indemnity

The Customer will defend, indemnify and hold harmless SkedX, its affiliates and personnel against all third-party claims, regulatory proceedings, fines, penalties, damages, costs and reasonable legal fees arising out of: (a) the Customer's or its Authorised Users' use of the Service; (b) breach of these Terms or the Published Policies; (c) violation of any law applicable to the Customer's calls or data; (d) the Customer's content and data, including contact data it uploads; or (e) claims by Call Recipients or by the Customer's own Authorised Users relating to calls, recording or analysis.

Procedure: SkedX will notify the Customer of a claim reasonably promptly (a delay relieves the Customer only to the extent it is actually prejudiced); the Customer may assume control of the defence with counsel reasonably acceptable to SkedX; SkedX may participate at its own cost; and no settlement that admits fault by SkedX or imposes non-monetary obligations on SkedX may be made without SkedX's consent. This obligation survives termination.

14Liability

14.1 Neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue or data.

14.2 SkedX's total aggregate liability under these Terms is limited to the fees paid by the Customer for the Service in the 12 months preceding the event giving rise to liability.

14.3 The limitations in § 14.1–14.2 do not apply to: the Customer's payment obligations (including § 9.3), the Customer's indemnity (§ 13), or the Customer's breach of § 6, § 7, § 8 or § 10; and nothing in this § 14 limits either party's liability for its own fraud or wilful misconduct.

14.4 Nothing in these Terms excludes liability that cannot be excluded by law.

15Data

15.1 For call content and Call Recipient data, the Customer is controller/fiduciary and SkedX is processor under the DPA. Sub-processors (including the carrier and transcription providers) are listed on the Sub-Processors page.

15.2 Consent and lawfulness records for the Customer's calls belong in the Customer's own tenant; SkedX provides reporting tools but does not maintain them centrally on the Customer's behalf.

15.3 Verification data: business documents are retained for the life of the account plus 3 years; personal identity documents of signatories are retained while the account is active and deleted or minimised within 90 days of termination, save where law requires longer.

15.4 Customer-held carrier credentials. Where the Customer connects its own carrier account (bring-your-own), SkedX stores the credentials encrypted, uses them solely to operate the Service on the Customer's instructions, never discloses them, does not return them in any interface after entry, and deletes them when the connection is removed or the account terminates. The Customer remains party to its own carrier's terms for such calls.

15.5 The SkedX product family. The Service is part of the SkedX suite. Data processed for the Customer may be processed by and across the SkedX products the Customer uses — for example, call records appearing on CRM timelines, or the calling infrastructure being operated by a dedicated SkedX calling platform — and by SkedX affiliates operating those products, in each case under these Terms and the DPA with the same protections. A transfer of the Service's operation to a SkedX affiliate or successor SkedX platform does not reduce those protections and is not a disclosure to a third party.

16Regulatory cooperation

The Customer will cooperate with any regulatory or carrier inquiry relating to its calls — including providing its consent and lawfulness records — within 3 business days of SkedX's request, or sooner where the underlying demand requires. Regulatory timelines can be as short as five business days for consent proof and two hours for KYC production, which is why the Customer's window must be shorter than SkedX's. For most calls the CRM already holds the enquiry record that serves as this evidence. SkedX may disclose Customer information where required by law, and will notify the Customer of such demands where legally permitted.

17General

Governing law: India. Aligned with the general Terms, disputes are first addressed by good-faith negotiation, then binding arbitration under the Arbitration and Conciliation Act, 1996, seat Kozhikode, Kerala, sole arbitrator, English language; matters not subject to arbitration lie with the courts at Kozhikode, Kerala, with appeals to the Kerala High Court at Ernakulam. No assignment by the Customer without consent; SkedX may assign to an affiliate or in a corporate transaction. Notices to the Customer are effective when sent to the account email; notices to SkedX are effective when sent to [email protected] with a copy in-product. If a provision is unenforceable it is read down to the minimum extent necessary; the rest stands. Neither party is liable for delay or failure caused by events beyond its reasonable control (including carrier or network failure and acts of authorities), except payment obligations. These Terms create no rights in any third party, including Call Recipients. The Customer grants SkedX an unrestricted licence to use feedback; neither party may use the other's name or marks publicly without consent, except that SkedX may identify the Customer as a customer unless the Customer opts out. Features marked beta or preview are for evaluation, may change or be withdrawn, and carry no warranty. These Terms plus the Published Policies, Schedules, order and DPA are the entire agreement for the Service.

Schedule IN — India

This Schedule applies to every Customer registered in India and to all calls placed within or from India through the Service.

IN-1Verification set

The Customer provides one of: a GST registration certificate with active GSTIN, a Certificate of Incorporation with CIN, or a Udyam registration; the registered business address; and the authorised signatory's identity document and authority. The first application must be sealed and signed by the authorised signatory. SkedX submits these to the carrier's compliance process on the Customer's behalf; the Customer authorises that submission. Regulatory timelines may require production of this KYC on two hours' notice; the Customer's § 16 cooperation duty applies accordingly.

IN-2The customer is the sender

Calls placed through the Service are the Customer's commercial communications. Where the Customer's calling is promotional, the Customer is responsible for its own Principal Entity / DLT registration and for maintaining it. SkedX's carrier compliance filing identifies the Customer as the end customer of record; consequences of the Customer's conduct under the TCCCPR framework (including complaint-driven suspension of resources) attach to the Customer's registration and numbers.

IN-3Call categories and number series

Promotional calls (offering goods or services to a recipient who has not requested contact) may be made only through 140-series resources, with DLT registration and NCPR/DND scrubbing, within permitted hours. Service and transactional calls (arising from the recipient's own enquiry, an existing relationship, or a transaction) use 1600-series resources. The category is determined by the call's substance, not its label; a promotional call dressed as a service call is a breach of these Terms. The Service's call-classification prompts assist the Customer; the classification duty remains the Customer's.

IN-4Consent and the National Customer Preference Register

For promotional calls, the Customer must hold DLT-registered consent or otherwise scrub against the NCPR before calling, and must retain proof of consent (channel, purpose, timestamp) capable of production on regulatory timelines. Service-explicit calls — where the recipient asked to be contacted, such as a submitted enquiry — should be evidenced by the enquiry record; the CRM retains such records in the Customer's tenant.

IN-5Hours

Commercial communications: 09:00–21:00 IST unless a stricter rule applies to the resource used. The Service enforces the stricter of this Schedule and the Destination Rules.

IN-6Recording and the DPDP Act

Two consents are distinct: permission to place a commercial call (TCCCPR) and permission to process what the call produces — recording, transcript, AI note (DPDP Act). The Customer must satisfy both. Where the Customer records, it must give the notice and obtain the consent the DPDP Act requires — stating that the call is recorded, the purpose, and how to decline — either on the call or in its own prior agreement with the Call Recipient; the Service's announcement options support giving it on the call. For Call Recipients' personal data, the Customer is the Data Fiduciary and SkedX the processor. Recordings are stored in the AWS Hyderabad region (ap-south-2).

IN-7Emergency services

SkedX Call numbers and the bridge cannot reach 112 or other emergency services (§ 8). The Customer must so inform every Authorised User.

IN-8Numbers

Indian numbers are allocated only after the Customer's Compliance Application is accepted, are series-bound per IN-3, and may be suspended or reclaimed on regulatory or carrier direction. Caller identity presented is the allocated number; +91 identity cannot be presented on calls originated outside India.

IN-9Breach consequences specific to India

The Customer acknowledges the TCCCPR complaint framework: validated complaints can bar the sender's telecom resources (15 days first instance; up to disconnection across providers and blacklisting on repetition). Amounts a regulator or carrier imposes on SkedX due to the Customer's calls are fees under § 9.3.

Schedule NZ — New Zealand (reserved — not yet in force)

SkedX Call is not currently offered to businesses registered in New Zealand (§ 2.1). This Schedule is published in advance so the terms of that market are known before it opens; it takes effect only when New Zealand is named in § 2.1 as an operating market. Until then nothing in it applies to any Customer.

When in force, it applies to every Customer registered in New Zealand and to all calls placed within or from New Zealand through the Service.

NZ-1Verification set

The Customer provides its registered entity name and New Zealand Business Number (NZBN) or Companies Office registration, a New Zealand physical address (a PO Box is not accepted for a New Zealand number), and the authorised signatory's identity and authority. The address requirement is set by the numbering rules, not by SkedX, and is satisfied by the Customer's own registered address. SkedX submits these to the carrier's compliance process on the Customer's behalf; the Customer authorises that submission.

NZ-2The customer is the caller

Calls placed through the Service are the Customer's commercial communications. SkedX provides the means of connection; the decision to call a person, the purpose of the call and the lawfulness of holding that person's contact details are the Customer's.

NZ-3Hours and the Do Not Call Register

New Zealand has no statutory do-not-call register. It has a voluntary register operated by the New Zealand Marketing Association, and the Association's telemarketing standards call for contact only between 08:00 and 21:00, not on Sundays or public holidays, and for calling to stop when the recipient says so. The Customer is responsible for observing those standards and any register it is bound by. The Service enforces the stricter of this Schedule and the Destination Rules. The absence of a statutory register is not permission to call without regard to the recipient's wishes.

NZ-4Uninvited direct sales and the cooling-off right

Where a call the Customer places results in an agreement, the Fair Trading Act 1986 rules on uninvited direct sales may apply. Those rules give the consumer a five working day cooling-off right, require a written copy of the agreement within five working days of the day after it is made, and require that agreement to state the goods or services, both parties' names and contact details, the total price or how it is calculated, and the right to cancel. If those requirements are not met the agreement is unenforceable and an offence is committed. These duties fall on the Customer as the seller; SkedX is not a party to the Customer's sales.

NZ-5Recording and the Privacy Act 2020

New Zealand is a one-party consent jurisdiction: under s 216B(2) of the Crimes Act 1961 a participant in a private communication may record it. Recording a communication the recorder is not party to is an offence carrying up to two years' imprisonment (s 216B(1)), and disclosing an unlawfully intercepted communication is a further offence (s 216C).

One-party consent addresses only the recording. It does not address the personal information the recording creates, which is governed by the Privacy Act 2020 and its information privacy principles. Where the Customer records, transcribes, or applies AI to a call, the Customer must tell the Call Recipient that the call is recorded and analysed, the purpose, and how to decline — on the call or in its own prior agreement with them; the Service's announcement options support giving it on the call. For Call Recipients' personal information the Customer is the agency responsible under the Privacy Act and SkedX is its processor. Recording remains subject to § 7 and the Recording & AI Policy.

NZ-6Emergency services

SkedX Call numbers and the bridge cannot reach 111 or any other emergency service (§ 8). The Customer must so inform every Authorised User before the Service is used.

NZ-7Numbers

New Zealand numbers are allocated only after the Customer's verification is accepted, are tied to the New Zealand address held for them, and may be suspended or reclaimed on regulatory or carrier direction. The identity presented is the allocated number. A New Zealand number calls New Zealand destinations; it does not call other markets while international calling remains unreleased.

NZ-8Breach consequences specific to New Zealand

The Commerce Commission enforces the Fair Trading Act, including the uninvited direct sales rules at NZ-4. Breaches of the telemarketing provisions can attract fines of up to NZ$10,000 for an individual and NZ$30,000 for a business, and a non-compliant agreement is unenforceable. Amounts a regulator or carrier imposes on SkedX due to the Customer's calls are fees under § 9.3.

Related policies

• Destination Rules
• Recording & AI Policy
• Calling Fair Use Policy
• General Terms of Service · Privacy Policy · DPA · Acceptable Use