SkedX Call — fair use policy

This policy is incorporated into the SkedX Call Terms and applies to plans described as unlimited and to pooled minute allowances.

1What "unlimited" covers

Unlimited calling means manually dialled, human-to-human business calls on Indian domestic routes, without a printed minute cap, by your seats, for your business. International calls are metered per the published rates and your wallet. AI notes on Unlimited include 1,500 minutes per user per month of analysed talk time; beyond that, analysis is available on demand at published rates.

2What it does not cover

Usage inconsistent with human conversation or genuine business calling, including: automated, sequential or machine-assisted dialling of any kind; call-centre-style operation of a seat by multiple people; traffic pumping, revenue-share or artificially generated traffic; resale or bureau use; leaving lines open to accrue duration; trunking or forwarding the Service's lines as bulk infrastructure for other systems; or systematic use inconsistent with the declared use.

3Indicators

SkedX monitors aggregate signals consistent with Section 2 — sustained volumes implausible for human dialling, parallel-call patterns, abnormal short-duration ratios, repeated calls to the same recipient at complaint-generating frequency, complaint rates — not call content.

4What happens on breach

Fair-use issues are handled as a plan matter, not a punishment: SkedX notifies the organisation, reviews the pattern with it, and where usage is genuine but heavy, migrates the account to the corresponding metered plan going forward. Deceptive or abusive patterns (automation, pumping, resale) are handled under the Calling Terms' enforcement provisions instead.

5Pools

Plan minutes are per-user allowances pooled across the organisation, consumed by both directions (inbound and outbound), reset monthly, and do not roll over. Top-up packs expire per their stated term.