Template message
Variables (6)
{{customer_name}} | The customer's first name or full name |
{{appointment_time}} | Time of the appointment |
{{location}} | Appointment location or address |
{{directions_link}} | Link to map directions |
{{required_items}} | Items the customer should bring |
{{support_phone}} | Your support phone number |
Best practices
- Include a directions link — last-minute navigation issues are the top cause of late arrivals.
- Remind them what to bring so they do not arrive unprepared.
- Provide a phone number for late arrivals instead of just a chat reply.
- Keep the tone helpful and reassuring, not pushy.
From copy to sent in minutes
- Copy the template. Grab the message text with one click — variables and all.
- Replace variables. Swap the 6 placeholders with your real customer data.
- Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
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