Template message
Variables (5)
{{customer_name}} | The customer's first name or full name |
{{service_name}} | Name of the booked service |
{{appointment_date}} | Date of the appointment |
{{appointment_time}} | Time of the appointment |
{{location}} | Appointment location or address |
Best practices
- Send exactly 24 hours before the appointment for optimal confirmation rates.
- Include a quick-reply option to confirm or reschedule in one tap.
- Keep the message scannable — use line breaks to separate details.
- For healthcare, avoid including sensitive medical information in the message.
From copy to sent in minutes
- Copy the template. Grab the message text with one click — variables and all.
- Replace variables. Swap the 5 placeholders with your real customer data.
- Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
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