Template message
Variables (6)
{{customer_name}} | The customer's first name or full name |
{{order_id}} | The unique order or reference number |
{{carrier_name}} | Shipping carrier name (e.g., FedEx, UPS) |
{{tracking_number}} | Shipment tracking number |
{{tracking_url}} | Link to track the shipment |
{{delivery_date}} | Expected delivery date |
Best practices
- Always include a clickable tracking link — it is the most requested piece of information.
- Set a realistic estimated delivery date to manage expectations.
- Send as soon as the tracking number is generated.
- Include the carrier name so customers know who to contact for delivery issues.
From copy to sent in minutes
- Copy the template. Grab the message text with one click — variables and all.
- Replace variables. Swap the 6 placeholders with your real customer data.
- Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
Send this template with SkedX FlowGet started →
