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WhatsApp template · Shipping Updates

Order delivered confirmation

Confirm successful delivery and prompt the customer for feedback.

E-CommerceDelivery confirmation5 variables267 characters

Template message

Demo StoreWhatsApp

Hi {{customer_name}}, your order #{{order_id}} has been delivered! Delivered to: {{delivery_address}} Delivered at: {{delivery_time}} We hope you love your purchase. If anything is not right, reach out within {{return_window}} days for a hassle-free return. Enjoy!

Variables (5)

{{customer_name}}The customer's first name or full name
{{order_id}}The unique order or reference number
{{delivery_address}}Customer delivery address
{{delivery_time}}Actual delivery time
{{return_window}}Number of days allowed for returns

Best practices

  • Mention the return policy proactively to build trust.
  • Include delivery time and location for the customer's records.
  • Follow up with a review request 2-3 days after delivery.
  • Keep the tone celebratory — this is the best moment in the customer journey.

From copy to sent in minutes

  1. Copy the template. Grab the message text with one click — variables and all.
  2. Replace variables. Swap the 5 placeholders with your real customer data.
  3. Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
Send this template with SkedX FlowGet started →
deliveryconfirmationpost-deliveryreturns

Keep reading

Shipping Updates

Order shipped notification

Read →Shipping Updates

Out for delivery

Read →Payment Reminders

Payment due reminder

Read →
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