Follow up 48 hours after ticket resolution to check if the issue is truly resolved.
Template message
Variables (3)
{{customer_name}} | The customer's first name or full name |
{{ticket_id}} | Support ticket ID number |
{{days_ago}} | Number of days since the ticket was resolved |
Best practices
- Send 24-48 hours after resolution — enough time for the fix to be tested.
- Keep the rating scale simple (3 options max) for higher response rates.
- Personalize with the customer name at both the beginning and end.
- Use CSAT data to identify agents or processes that need improvement.
From copy to sent in minutes
- Copy the template. Grab the message text with one click — variables and all.
- Replace variables. Swap the 3 placeholders with your real customer data.
- Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
Send this template with SkedX FlowGet started →
