Skip to main content
SkedX
Start free
WhatsApp template · Support Follow-Ups

Support ticket resolved

Notify the customer that their issue has been resolved and request feedback.

GeneralTicket resolution follow-up4 variables258 characters

Template message

Demo StoreWhatsApp

Hi {{customer_name}}, your support ticket #{{ticket_id}} has been resolved. Issue: {{ticket_subject}} Resolution: {{resolution_summary}} Was this helpful? Reply with: 1 - Issue resolved, thank you! 2 - Still need help We're here if you need anything else.

Variables (4)

{{customer_name}}The customer's first name or full name
{{ticket_id}}Support ticket ID number
{{ticket_subject}}Brief subject of the support ticket
{{resolution_summary}}Brief summary of how the issue was resolved

Best practices

  • Include a brief summary of the resolution so the customer knows what changed.
  • Use numbered quick replies for easy feedback collection.
  • Send within 1 hour of resolving the ticket.
  • Leave the door open for further assistance to build trust.

From copy to sent in minutes

  1. Copy the template. Grab the message text with one click — variables and all.
  2. Replace variables. Swap the 4 placeholders with your real customer data.
  3. Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
Send this template with SkedX FlowGet started →
supportresolvedfeedbackfollow-up

Keep reading

Support Follow-Ups

Support ticket created

Read →Support Follow-Ups

Post-support satisfaction check

Read →Marketing Promotions

Flash sale announcement

Read →
READY WHEN YOU ARE

One record
Start there

Free plan, no card. Five tools replaced in an afternoon; your data stays yours.

pick a slot. we call you, on your clock.
pick a slot.
we call you,
on your clock.
Start freeBook a 20-minute call

No card. We only use your details to set you up or call you back.

A 20-minute call with a real person, on your clock.
SetupUnder 5 min
CardNot required
Replaces5 tools
Your dataExport anytime