Template message
Variables (6)
{{customer_name}} | The customer's first name or full name |
{{ticket_id}} | Support ticket ID number |
{{ticket_subject}} | Brief subject of the support ticket |
{{priority_level}} | Ticket priority (e.g., High, Medium, Low) |
{{response_time}} | Expected response time (e.g., 2 hours) |
{{support_phone}} | Your support phone number |
Best practices
- Send immediately upon ticket creation to reassure the customer.
- Set clear response time expectations based on priority level.
- Include the ticket number so the customer can reference it in future messages.
- Provide an escalation path for truly urgent issues.
From copy to sent in minutes
- Copy the template. Grab the message text with one click — variables and all.
- Replace variables. Swap the 6 placeholders with your real customer data.
- Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
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