Template message
Variables (5)
{{customer_name}} | The customer's first name or full name |
{{business_name}} | Your company or brand name |
{{order_id}} | The unique order or reference number |
{{discount_code}} | The promotional discount code |
{{discount_percent}} | Discount percentage value |
Best practices
- Include a discount code to incentivize the second purchase — the hardest conversion in retail.
- Confirm the order details so the customer feels reassured.
- Set expectations for what happens next (shipping updates).
- Keep the tone friendly and celebratory.
From copy to sent in minutes
- Copy the template. Grab the message text with one click — variables and all.
- Replace variables. Swap the 5 placeholders with your real customer data.
- Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
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