Send a Net Promoter Score survey to measure customer loyalty.
GeneralNPS measurement2 variables273 characters
Template message
Demo StoreWhatsApp
Hi {{customer_name}}, on a scale of 0-10, how likely are you to recommend {{business_name}} to a friend?
Reply with a number from 0 (not likely) to 10 (extremely likely).
Your honest feedback helps us improve. This takes 5 seconds!
Thank you for being a valued customer.
Variables (2)
{{customer_name}}
The customer's first name or full name
{{business_name}}
Your company or brand name
Best practices
Keep it to a single question — multi-step surveys have dramatically lower response rates on WhatsApp.
Send to customers who have had at least 2 interactions with your business.
Follow up with detractors (0-6) personally within 24 hours.
Track NPS monthly to spot trends early.
From copy to sent in minutes
Copy the template. Grab the message text with one click — variables and all.
Replace variables. Swap the 2 placeholders with your real customer data.
Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
