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WhatsApp template · Feedback Requests

Post-purchase review request

Ask customers to leave a review after receiving their order.

E-CommerceReview collection5 variables300 characters

Template message

Demo StoreWhatsApp

Hi {{customer_name}}, we hope you're enjoying your {{product_name}}! We'd love to hear your thoughts. Leave a quick review and help other shoppers decide: {{review_url}} Your feedback means the world to us. As a thank-you, enjoy {{discount_percent}}% off your next order with code {{reward_code}}.

Variables (5)

{{customer_name}}The customer's first name or full name
{{product_name}}Name of the product
{{review_url}}Link to leave a review
{{discount_percent}}Discount percentage value
{{reward_code}}Reward or thank-you discount code

Best practices

  • Send 3-5 days after delivery — enough time to use the product but not so long they forget.
  • Incentivize with a small discount to boost review submission rates.
  • Include a direct link to the review page — every extra click reduces conversions.
  • Mention the specific product name to jog their memory.

From copy to sent in minutes

  1. Copy the template. Grab the message text with one click — variables and all.
  2. Replace variables. Swap the 5 placeholders with your real customer data.
  3. Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
Send this template with SkedX FlowGet started →
reviewfeedbackpost-purchasesocial proof

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