Template message
Variables (6)
{{customer_name}} | The customer's first name or full name |
{{points_balance}} | Customer's loyalty points balance |
{{business_name}} | Your company or brand name |
{{points_value}} | Dollar value of loyalty points |
{{expiry_date}} | Offer or code expiration date |
{{rewards_url}} | Link to redeem loyalty rewards |
Best practices
- Translate points into a dollar value — abstract points are less motivating.
- Create urgency with a real expiration date.
- Include a direct link to the rewards redemption page.
- Send 30 days before points expire, then again 7 days before.
From copy to sent in minutes
- Copy the template. Grab the message text with one click — variables and all.
- Replace variables. Swap the 6 placeholders with your real customer data.
- Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
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