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WhatsApp template · Re-Engagement

We want you back

A heartfelt re-engagement message for long-inactive customers with a no-strings incentive.

GeneralLong-term win-back6 variables357 characters

Template message

Demo StoreWhatsApp

Hi {{customer_name}}, it's been a while and we wanted to check in. We'd love to have you back at {{business_name}}. No catch — here's a free {{gift_description}} on your next order. Use code: {{gift_code}} Valid until: {{expiry_date}} Shop: {{shop_url}} If you'd rather not hear from us, reply STOP and we'll respect your choice. We hope to see you soon!

Variables (6)

{{customer_name}}The customer's first name or full name
{{business_name}}Your company or brand name
{{gift_description}}Description of the free gift (e.g., tote bag)
{{gift_code}}Gift redemption code
{{expiry_date}}Offer or code expiration date
{{shop_url}}Link to your online store

Best practices

  • Lead with generosity — a free gift feels more personal than a percentage discount.
  • Be transparent about the opt-out option to build trust.
  • Keep the tone warm and non-desperate.
  • This is your last-resort message — if they do not engage, respect their silence.

From copy to sent in minutes

  1. Copy the template. Grab the message text with one click — variables and all.
  2. Replace variables. Swap the 6 placeholders with your real customer data.
  3. Send via WhatsApp. Submit for approval and broadcast through SkedX Flow.
Send this template with SkedX FlowGet started →
re-engagementwin-backgiftinactive customer

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