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Free WhatsApp replies and what each message costs

2 min readFor adminsUpdated 3 Nov 2026In review

WhatsApp replies are free up to 1,000 a month on each number, and chats from your ads are free for 72 hours.

Here is where to see how many you have used, and what is charged after.

In review: written from the product, not yet walked through live.

Transcript · 0:50

Each WhatsApp number in SkedX Flow gets its first 1,000 replies free every month. To see how many you have used, click the wallet in the top bar, beside the bell. Under Free WhatsApp replies, each number shows how many of its 1,000 it has used this month. Once a number reaches 1,000, the line turns orange and says charged. Its next replies this month cost the reply rate. The count starts again on the first of each month. Chats that start when a customer taps your WhatsApp advert are free for 72 hours, if you answer within 24 hours. They do not use up the 1,000. Templates are always charged at their own rate, and never count. Every charge comes from your wallet, and the usage and costs page lists each one.

1Open the wallet

In SkedX Flow, click the wallet (1) in the top bar, beside the bell. It shows your balance and opens a short summary.
The top bar of SkedX Flow with the wallet (1) beside the bell

Open SkedX Flow

2Read your free replies

Under Free WhatsApp replies, each number shows how many of its 1,000 free replies it has used this month (1). Once a number reaches 1,000, the line turns orange and says charged (2): its next replies this month cost the reply rate. The count starts again on the 1st.
The wallet: Free WhatsApp replies with Demo Store at 640 of 1,000 (1) and Demo Store Sales at 1,000 of 1,000 · charged (2)

3Chats from your ads are free

When a customer messages you from a click-to-WhatsApp ad, every message in that chat — replies and templates — is free for 72 hours from your first answer, if that answer goes out within 24 hours. These messages do not use up the 1,000. Answer ad chats quickly to keep them free.

4What is charged after 1,000

From reply 1,001 on a number, each reply costs the reply rate for the customer’s country. Templates are always charged at their own rate — marketing, utility or authentication — and never count toward the 1,000. Every charge comes from your wallet; View usage & costs in the wallet lists them.

© 2026 SkedX · Sample data only · Share and link freely · Copying the product or its design is not allowed · Terms

Common questions

Is the 1,000 per number or per workspace?

Per number. A workspace with three WhatsApp numbers gets 1,000 free replies on each, every month.

Do templates use up my free replies?

No. Templates are charged at their own rate and are not counted. Only replies — messages that are not templates — count.

Do AI and automation replies count?

Yes. A reply counts the same whether a person, the AI or an automation sent it.

When does the count start again?

On the 1st of each month. Unused free replies do not carry over.

Does this change Instagram or Messenger?

No. Instagram, Messenger, SMS and email are priced as before.
Next in ChannelsWhat is the WhatsApp Business API? →

Useful links

Previous: Move your WhatsApp Business app number from another provider to SkedX Flow · All Channels guides

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What is the WhatsApp Business API?

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